Hansen Technologies (ASX: HSN) is a global software and services provider serving energy water/utilities and telecommunications industries. With customers in 80 countries we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models.

At Hansen we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery to driving innovation in customer solutions AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation Hansen is using AI not just as a tool but as a strategic enabler to deliver smarter faster and more resilient solutions for the future.

This is full-time onsite role based in our Pune office.

As a CRM Functional Consultant you play a crucial role in shaping how Hansens global teams engage customers run operations and deliver essential services. You will design and optimize Microsoft Dynamics 365 CRM solutions that directly impact productivity data quality and business efficiency. Your expertise ensures that critical customerfacing and internal processes operate seamlessly across regions.

You will also drive major transformation initiatives such as the global Dynamics 365 migration and key platform integrations. This is a role where your decisions create measurable impact enhancing user adoption improving customer experience and strengthening the foundation of Hansens digital ecosystem.

• 3 to 5 years of handson experience as a MS Dynamics 365 CRM Functional Consultant.
• Deep understanding of CRM configuration security models workflows and process design.
• Strong analytical and problemsolving skills with the ability to translate business processes into system capabilities.
• Excellent communication and stakeholdermanagement experience.
• Knowledge of CRM best practices data integrity and process optimization

• Lead requirements gathering workshops to translate business needs into functional CRM solutions.

• Design configure and optimize Dynamics 365 CRM modules (Sales Customer Service Marketing).

• Oversee endtoend CRM implementations including integration testing and data migration.

• Partner with technical teams on customizations and solution enhancements.

• Drive user adoption through training documentation and ongoing functional guidance.

• Maintain governance solution documentation and ensure alignment with CRM best practices.

Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security. Enjoy work-life balance growth and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.

If you possess the desired skills and enthusiasm please Apply Now via the link or visit our career page.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.If you need adjustments during recruitment simply let us know.

Visit our website at for more information.

By applying to this role you consent to Hansen collecting processing and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.