CX Specialist

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications AI and cloud space.

Account and Contract Support

Proactively manage contract renewals starting 68 weeks before expiration.
Coordinate accurate setup and updates of internal records for both new and renewed agreements.
Maintain direct contact with clients and consultants to confirm contract details and strengthen relationships.
Enter and update relevant data into internal systems.
Support the creation and distribution of service contracts in coordination with the compliance team.

Freelancer Coordination

Serve as the main point of contact for independent professionals regarding onboarding contracts and payment queries.
Monitor and ensure timely submission of timesheets; follow up on delays.
Communicate updates about contract renewals extensions and end dates.
Help resolve inquiries related to payments working conditions or administrative issues.

Client and Consultant Communication

Collect and share feedback from clients and placed consultants post-placement.
Maintain contact with placed individuals to support smooth transitions into roles.
Act as a liaison between clients consultants and internal departments (e.g. IT support finance) to resolve questions or issues.
Provide guidance on internal referral or incentive programs when applicable.

Skills and Requirements

Fluent English communication skills as the role involves interaction with U.S.-based clients and consultants.
Strong interpersonal skills for effective communication with both internal teams and external stakeholders.
Customer service mindset with the ability to address needs in a timely and professional manner.
Ability to manage multiple priorities while maintaining high levels of organization.
Previous experience with contract or document management is a plus.
Problem-solving skills to address operational issues as they arise.
High attention to detail to ensure data accuracy and compliance.
Adaptability to thrive in a dynamic and fast-paced environment.
Continuous improvement mindset to enhance workflows and processes.
Team player with a collaborative and proactive approach.

-----

This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

K2 Partnering Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate on the basis of an individuals actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws. Our team is dedicated to this policy with respect to all terms and conditions of employment including recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Required Experience:

K2 Partnering Solutions is a global provider of unique end-to-end consultative solutions in the enterprise applications AI and cloud space.Account and Contract SupportProactively manage contract renewals starting 68 weeks before expiration.Coordinate accurate setup and updates of internal records fo...