Technical Deployment Manager

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

About the Opportunity:

The Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base including configuration and troubleshooting of Docebo add-on modules API usage and workflow guidance and technical assistance for Single Sign-on applications.

The Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering Professional Services and Customer Success Teams.

Responsibilities:

• Partner with customers from various countries managing multiple projects concurrently.

• Work with customers to identify and document Success Criteria

• Develop/monitor overall implementation schedule (including all functional customization and integration/technical projects) to meet client objectives

• Scope API needs and define workflows utilizing Docebos APIs in order to enable Docebo customers to scope and initiate development effort

• Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)

• Develop SQL queries to be installed on customers platform as custom reports

• Document project activities to ensure alignment and continuity across the Customer Success Sales Engineering and Professional Services departments.

• Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce Single Sign-on Web Conferencing tools etc).

• Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients

• Prevent identify quantify and communicate risks internally and externally

• Manage ongoing implementation project documentation and ensure projects and teams stay within utilization and budget targets

• Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

Requirements:

• 3 years of relevant work experience in a customer facing role in a Saas company.

• Minimum of 1 year of experience in a technical role: Sales Engineer Technical Trainer Implementation System Integration Support etc.

• Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services

• Basic knowledge of SSO protocols

• Basic knowledge of middleware automation development (Workato Zapier Mulesoft etc.)

• Basic SQL knowledge

• Good understanding of consulting processes and SaaS software implementation

• A natural inclination to resolve customer problems and help them be highly successful

• Fast learner excited and willing to learn new technology on an ongoing basis

• Ability to write effective technical documentation

• Ability to travel as required (10% or less)

• Proficiency in English and German languages spoken and written. Business knowledge of other languages (especially Italian French and Spanish) is a plus.

Preferred Qualifications:

• Extensive knowledge of SAML and/or Open ID Connect

• Basic coding ability in at least one programming language

• Experience working with large accounts in the enterprise space

• Experience with integrating HIRS CRM and calendar systems

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by six core valuesInnovation Simplicity Accountability Togetherness Curiosity and Impactthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Manager