Recovery Specialist

Recovery Specialist

Are you driven by taking ownership making clear decisions and navigating complex business situations Do you want a role where you work hands-on with customers influence financial outcomes and continuously improve processes If so this could be your next opportunity. We are looking for a Recovery Specialist to join our Collection & Recovery team.

As Recovery Specialist you will be responsible for managing customers facing payment challenges driving cases forward and ensuring optimal recovery in our financed portfolio. You will work in a structured way assessing information and making fact-based decisions.

The role combines operational case management with deeper analysis. You handle multiple cases in parallel and drive them forward efficiently while also having the ability to see the bigger picture and make well-founded assessments. A mix of tempo and structure suits you sometimes quick decisions are needed other times more analysis and reflection.

You will be a part of your Nordic Collection and Recovery team consisting of 16 members across the Nordic this role you will primarily handle Swedish cases while also having opportunities to collaborate and contribute in a wider Nordic context. This give you valuable exposure to different markets and legal environments and the chance to broaden your skills in a regional setting.

The position reports to the Nordic C&R Manager and is based in Stockholm.

Find out morehereabout how you can unleash your full potential at DLL

Day to day

• Actively manage and drive cases where customers fall behind on payments including direct customer outreach payment negotiations and setting up corrective action plans
• Execute collection action end-to-end from reminders and structured follow-ups to initiating and steering legal recovery processes in collaboration with external partners.
• Investigate assess and resolve customer disputes coordinating closely with Legal and Sales
• Evaluate contract status and proactively initiate agreement cancellation
• Analyse cases and prepare well-founded recommendations for write-offs and provisions
• Lead bankruptcy and restructuring cases
• Develop and execute recovery strategies
• Analyse negotiate and formalise settlements and payment extensions
• Drive cross-functional collaboration with Asset Sales Legal Contract Management Sales and external partners to secure swift well-coordinated case progression.
• Proactively identify inefficiencies and propose concrete improvements

All members enjoy

• Two working days per year volunteering for a local charity
• Flexible hours with possibility to work from home
• Career development opportunities: online learning member development programs
• Click thislinkfor an overview of all the benefits in your region

We not only live up to the expectations of our customers for today but also anticipate their market needs of tomorrow.

Essentials

• Bachelors degree in Business Administration (or similar) alternatively relevant vocational education combined with documented experience in analysis or case management
• At least three years of relevant work experience from a similar role such as collections recovery credit legal processing insolvency handling or another related area.
• Proficiency in both Swedish and English (spoken and written)
• Ability to efficiently drive multiple cases forward in parallel.
• Analytical skills and the ability to make sound fact-based decisions
• Clear and confident communication skills professional approach in challenging customer dialogues
• Ability to collaborate effectively across teams and with external stakeholders

Meritorious

• Ability to speak and communicate effectively in Danish Norwegian or Finnish

• Knowledge of financial statements corporate finance and cash-flows analyses

Choose wellbeing

DLLs wellbeing ambition is to educate equip and empower members to build connections manage their mental emotional physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection Build meaningful connections with other DLL members
• Health Manage mental emotional and physical health
• Finance Provide learning opportunities to help members achieve personal financial health
• Lifestyle Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL we are many things. We are team members family members community member. We are members of society members of different cultures and nationalities. Members of change. We each have different beliefs different passions different viewpoints talents and interests. We come from different backgrounds cultures nationalities and histories.

But for all of our differences we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration less hierarchy and an honest directness that enable us to integrate ideate and innovate across country lines.

Many companies say they are European American Asian or Australian at DLL we are all these places and more.

We are a cross-culture collaborative an interconnected network that comes together every single day with one goal in mind:Partnering for a better world.

Good to know:

• Deadline for application: March 29th 2026. Please note that the selection process is ongoing and the position may be filled before the deadline.
• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website: DLL Group Careers
• DLLs referral program applies
• For more information please contact our Talent acquisition partner Laura Awan viaThe selection process may involve an assessment

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.