Director of Customer Support
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Job Location:
Dunwoody, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
About MTech Systems
MTech Systems is a global AIdriven FarmTech SaaS company transforming how the worlds poultry and animal protein producers operate. If youve ever eaten chicken or eggs theres a good chance our software played a role in bringing it to market. Our technology helps producers run smarter more efficient datadriven operationsand were growing fast. This is an exciting opportunity to join a high-impact finance team at the center of that growth.
About the Role
We are seeking a Director of Customer Support to lead and transform MTechs global support organization. Customer Support today is fragmented across regions with inconsistent processes tooling usage and customer experience. This role is being created to centralize leadership standardize global support operations and enable scalable regional coverage. This is a transformation role not greenfield but not mature; requiring a leader who can assess currentstate operations drive change and build strong crossfunctional partnerships across Development Projects ITS and CX.
What Youll Do
- Own and lead the global Customer Support function across North America LATAM and Brazil with future expansion into EMEA and APAC
- Assess existing support operations and standardize systems processes and ways of working globally
- Define and evolve how Customer Support partners with Development Projects CX and ITS
- Improve consistency and quality of the customer experience worldwide
- Serve as the frontline conduit to ITS for Azure system and environment outages
- Drive cultural change in how Customer Support is viewed and engaged internally
- Scale regional support only after foundational processes and operating models are in place
- Influence crossfunctional stakeholders without direct authority in a lowmaturity systems environment
Skills & Requirements
What You Bring
- Experience leading global customer support organizations in a SaaS environment
- Proven ability to drive operational transformation in complex multiregion teams
- Strong crossfunctional communicator and influencer comfortable operating with ambiguity
- Exposure to modern support tooling and AIenabled workflows
- Analytical adaptable leadership styleable to avoid rigid plugandplay approaches
- Willingness to travel up to 20% for periodic regional visits
- Ability to work in a hybrid Atlantabased environment (3 days onsite preferred)
Nice to Haves
- Experience supporting global SaaS product portfolios
- Background partnering closely with software development and project delivery teams
- Prior responsibility for evolving org structures and regional consolidation
- Experience leading teams through cultural and operatingmodel change
Why Join Us
- Lead a highimpact visible transformation critical to MTechs global growth
- Shape the future of Customer Support in a rapidly evolving SaaS organization
- Influence global strategy and operating models across regions
- Competitive compensation with flexibility based on candidate experience
- Opportunity to build and scale a worldclass support organization from a strong foundation
About the company
MTech Systems helps the food production industry increase yield improve animal welfare and achieve sustainability. Over 150 leading animal-protein producers rely on our secure cloud-based platform to keep comprehensive information across their operations and supply chain. No matter the size or complexity of the scenarios.
From independent farmers to multinational integrators from feed producers to food processors and every supply chain player in between get to easily digitalize their operations with MTech Systems.
With Amino our flagship product and foundational platform any producer can kickstart their digitalization journey.
Our approach agnostic to any hardware and other information systems enables entire production teams to easily extract data directly from the field. With a centralized database and intuitive dashboards thousands of MTech users make informed decisions and achieve their business goals every day.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
About the company MTech Systems helps the food production industry increase yield, improve animal welfare and achieve sustainability. Over 150 leading animal-protein producers rely on our secure cloud-based platform to keep comprehensive information across their operations and supply ... View more
