Technical Services Engineer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

WHAT YOULL BE DOING...

• Analyze troubleshoot and support large-scale customer deployments in public and private clouds.
• Providing technical expertise during all phases of the Portworx deployment for key customers.
• Own and track customer issues using our ticket tracking system.
• Answer and resolve support cases across all severity levels.
• Work with customers and partners in understanding and troubleshooting their deployments application workflows and workloads through multiple layers of the software stack.
• Work with the engineering team to analyze the logs reproduce customer issues and develop strategies to address customer issues.
• Communicate proactively and clearly both internally and externally to enable highest levels of customer success.
• Participate in pre-sales calls help with customer installation during POC and when in production.
• Share and document knowledge via FAQ / KB articles which can be internal or customer facing.

WHAT YOULL NEED TO BRING TO THIS ROLE...

• Bachelors Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing technical support work/SRE
• Working knowledge of kubernetes/Openshift /Tanzu/Vmware container solutions (CKA is plus)
• Working knowledge or experience of AWS AZURE or other related cloud technologies.
• Experience in working with one or more devops tools like Ansible Chef Puppet Terraform would be a plus.
• Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources.
• Ability to triage issues and escalate them to appropriate engineering groups as necessary.
• Fluent in English with clear verbal and written communications skills.
• Self-motivated self-starter who is not afraid to roll up their sleeves and do the right thing to help the customer succeed.
• Must be willing and able to work in an open office team environment.
• Must be willing to work shifts and on-call rotations.

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.