Service Coordinator
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Job Location:
Coral Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Make a difference protect lives and achieve your dreams. Build your career with the industry-leading fire life safety and security company.
This position is responsible for organizing scheduling and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers office staff sales staff field technicians contractors and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:
Schedule appointments for clients answer phones and track clients service records
Assess the service needs of clients and connect them with the correct provider
Fields customer service and repair requests creates work orders and schedules technicians.
Prepares for scheduled work including parts requisition site visits plan review permit submittals and inspections.
Tracks technician performance including compliance with applicable codes and laws.
Provides a high level of communication with customers throughout timeline of scheduled services and ensures customer satisfaction.
Manages technician electronic timecard review and approval
Supports Service Manager with new customer onboarding process and manages service and repair implementation.
Maintains accurate customer data in digital database.
Maintain technician vehicle equipment and inventory and performs vehicle inspections and evaluations.
Reviews completed service and repair orders and prepares and commits customer invoices.
Audits profit and loss data for service and repair activities and reviews budget adherence. Maintaining profitability of work
Cross-coordinate technician schedules with Inspection Coordinator.
Act as backup and support for duties of the Inspection Coordinator as needed.
Maintains a professional image that reflects the core values of Pye Barker Fire & safety
Ensures and safeguards a World Class Service customer experience. Answer telephones and respond to email inquiries in the office
Perform other duties assigned by management.
Education/Qualification:
1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office including Microsoft Word and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
Excellent communicator with customers and team members
Highly organized and self-disciplined
Intermediate computer skills including Microsoft Office experience
High attention to detail
Quick learner and self-starter with the ability to work in a fast-paced growing company.
Other Duties:
Adheres to the Code of Conduct Confidentiality Agreement and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Benefits and Perks:
Excellent pay
Medical dental vision
Company paid life insurance
Company paid short-term disability
401K with employer match
Paid vacation and company holidays
Training and Career Development
Company vehicle (if job applicable)
Immediate qualification for theALL In Ownership Plan for all eligible full-time employees
Pye-Barker Fire and Safety is an Equal Opportunity Employer
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
24/7 emergency service. Expert fire protection, alarms, sprinklers, and life safety solutions in Kirkland, WA. Serving Seattle Metro and surrounding areas.
