IT Technician I (Olympia, WA)

Intelligent Technical Solutions

Job Location:

Olympia, WA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Join Intelligent Technical Solutions a dynamic and growing company as our Technician I. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
Basic networking troubleshooting related to desktop connectivity.
Answer incoming Quick Fix calls from clients.

Job Qualifications

Experience with Windows and Mac OS troubleshooting.
Prior experience in Helpdesk support or a similar role.
Skilled in application troubleshooting PC deployments/imaging and user profile management.
Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Valid drivers license and access to a vehicle for client visits.

Job KPIs

First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
Utilization: The percentage of time that you are on the clock and billing time to client tickets.
CSAT: Scores filled out by clients using the rating system in tickets.

Compensation:

Pay rates start at$17.37/hr up to $23.70/hrand vary by experience and location.

Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
(Example certifications: CompTIA Security CompTIA Network Microsoft MCDST or MCP.)

Benefits:

Paid US Holiday
Paid Time Off
Comprehensive Health Plans
Life and Accident Insurance
Accident and Disability Coverage
Company-paid training and certification
Retirement Security
Health & Wellness Program
Salary Advancement

Required Experience:

Job DescriptionJoin Intelligent Technical Solutions a dynamic and growing company as our Technician I. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our ...