Live Answering Customer Service & Call Center Chicago Area
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
TheLive Answering Receptionistis the first point of contact for our clients families and this role you will manage all incoming calls with warmth professionalism and accuracy ensuring every caller receives the exceptional service that defines Open Arms Solutions. Youll play a key role in connecting callers to the right department triaging urgent needs and maintaining smooth communication across the organization.
Responsibilities
Answer a high volume of calls live during business hours with professionalism empathy and clarity.
Direct calls and messages to appropriate departments (client services scheduling HR billing etc.).
Track and log call details messages and follow-ups in our system.
Respond to general inquiries about services and direct potential clients to intake specialists.
Coordinate with the care management and scheduling teams to relay urgent client or caregiver updates.
Maintain a calm and supportive tone even in fast-paced or high-pressure situations.
Support administrative functions as needed including updating contact lists and inbox management.
Qualifications
2 years of experience in a receptionist call center or administrative support role (home care or healthcare experience preferred).
Exceptional verbal communication and customer service skills.
Strong multitasking ability and attention to detail.
Proficiency with Microsoft Office CRM/phone systems and scheduling software.
Professional patient and compassionate demeanor aligned with our companys values.
Schedule & Compensation
Full-time MondayFriday
6:00am 2:00pm or 2:00pm - 10:00pm
- Comprehensive benefits package including health insurance PTO and 401(k)
Key Skills
About Company
♥ Caregiver Opportunities - Be a Hero in Your Community! ♥ 2026 Best of Home Care Award Winner! o Employer of Choice o Provider of Choice o Leader in Training...
