Operational Excellence Specialist

Job Title: Enterprise Quality & Governance Specialist

Reports To: Director Internal Operational Governance

Term: TBD but estimated 3-6 months

Hours/week: 40

Fully remote

Hourly Rate: $55 (please add your ideal hourly rate when applying and we will see what we can negotiate on your behalf!)

SUMMARY    

The Enterprise Quality & Governance Specialist sits within the Operations function and serves as an independent enterprise risk and quality partner. This role is responsible for proactively identifying operational gaps systemic breakdown points governance inconsistencies and areas of economic or operational exposure across functions and workflows throughout the organization.

This individual does not own execution or decision-making authority within functional teams. Accountability for remediation resides with the respective functional leader. Instead this role provides objective assessment structured documentation of findings and practical mitigation recommendations that strengthen enterprise clarity scalability and predictable performance.

By increasing transparency into how work flows across interconnected functions this role enables the organization to scale confidently reduce preventable risk and reinforce high-quality sustainable outcomes.

KEY OUTCOMES & RESPONSIBILITIES

Key Outcome: Enterprise Quality & Risk Identification

Key Responsibilities:  

• Conduct structured quality and risk assessments across enterprise workflows functional processes and delivery models.
• Evaluate alignment between defined commitments documented expectations and observed execution practices.
• Identify operational gaps inefficiencies failure points and areas of preventable risk.
• Surface systemic patterns that may create vulnerability as complexity and scale increase.
• Apply structured root cause analysis techniques to distinguish symptoms from underlying design weaknesses.
• Maintain objective well-documented findings that clearly articulate risk exposure and potential business impact.
• Utilize a risk-informed prioritization approach when assessing new offerings non-standard work organizational changes or technology shifts.

Key Outcome: Enterprise Alignment & Economic Risk Transparency

Key Responsibilities:  

• Assess alignment between intended scope operational delivery practices and expected economic or performance outcomes.
• Identify areas where inconsistencies between intent and execution may create financial operational or reputational exposure.
• Surface risks related to scope ambiguity inefficiency capacity strain unclear ownership or workflow breakdowns.
• Partner with functional owners to document observed gaps and outline structured mitigation pathways.
• Track recurring alignment gaps that may indicate broader systemic design challenges.
• Provide leadership with summarized visibility into recurring enterprise risk themes and exposure patterns.

Key Outcome: Governance Clarity & Information Reliability

Key Responsibilities:  

• Assess whether information used for operational and strategic decision-making is consistent traceable and aligned across interconnected workflows.
• Identify breakdowns in documentation handoffs communication pathways or reporting processes that create ambiguity or operational risk.
• Surface inconsistencies between documented process system outputs and observed execution patterns.
• Recommend governance enhancements that strengthen clarity transparency and cross-functional reliability.
• Maintain structured documentation of findings to support enterprise-level governance visibility and decision confidence.

Key Outcome: Mitigation Partnership & Continuous Improvement

Key Responsibilities:

• Deliver clear structured mitigation recommendations to functional owners outlining practical and scalable improvement pathways.
• Partner constructively with leaders to clarify root causes and support systemic strengthening efforts.
• Track progress on mitigation actions while preserving functional ownership of remediation.
• Identify recurring risk patterns and share insights with Business Transformation to inform upstream system design improvements.
• Contribute to strengthening enterprise governance frameworks as the organization evolves.

Other Responsibilities:  

• May need to perform other responsibilities and tasks as requested

Qualifications :

REQUIRED

• Bachelors degree in Business Operations Finance Marketing Analytics or related field; or equivalent professional experience.
• 36 years of experience in operational quality governance risk analysis audit compliance or comparable enterprise oversight functions.
• Demonstrated experience conducting structured root cause analysis in complex cross-functional environments.
• Ability to evaluate interconnected workflows and identify systemic risk or inefficiencies.
• Strong analytical and critical thinking capabilities.
• Ability to synthesize findings into clear structured and actionable recommendations.
• High professional integrity discretion and objectivity.
• Strong written and verbal communication skills with the ability to engage stakeholders constructively without formal authority.

PREFERRED

• Familiarity with structured process improvement methodologies (e.g. Lean Six Sigma DMAIC DMEDI).- candidates with these certifications will be prioritized so please call that out in your application! 
• Exposure to change management frameworks (e.g. PROSCI or comparable models).
• Experience applying governance risk assessment or internal controls frameworks.
• Experience in professional services agency consulting or other complex matrixed environments.
• Advanced Excel proficiency and comfort analyzing structured datasets.
• Familiarity with enterprise reporting tools (e.g. PowerBI Tableau or similar platforms).  

CORE COMPETENCIES

• CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients   

• COLLABORATIVE: working with teams and across the organization with ease   

• OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance   

• RESULTS DRIVEN: accepts accountability to deliver business outcomes even under changing circumstances. Delivers on commitments   

• DISCIPLINED: Thinks plans and prioritizes work on an ongoing basis plans and aligns with key team members before acting 

Additional Information :

We Are Rosie provides strategic consulting and talent solutions for the marketing industry. We partner with more than 200 of the worlds biggest brands and agencies to help them solve unique marketing challenges with the best people swiftly and at scale. Founded by former advertising executive Stephanie Nadi Olson in 2018 We Are Rosie is on a mission to redefine how marketing works with an inclusive human-centric approach thats better for business and better for marketers. Our company has been recognized as an industry trailblazer and earned many accolades including being named to the 2023 Global Top 100 Inspiring Workplaces the Inc.and Adweeks Fastest Growing Agencies in 2021.
 

We Are Rosie is an equal opportunity employer. We do not discriminate on the basis of race color religion age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status marital status or any other status protected under federal state or local law.

Remote Work :

Yes

Employment Type :

Contract