Shift Manager Cage
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Job Location:
Newburgh, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Essential Duties/Core Competencies:
- Manage the Cage Operations team to include efficient staffing team member development and training performance management and policy enforcement.
- Advise senior management of major cage exceptions.
- Assist in the development of Cage Cashiers and Bankers.
- Develop and conduct ongoing Title 31 training in all applicable areas and ensures compliance by all team members.
- Monitor all operational areas for efficiency and effectiveness. Make recommendations.
- Escalate issues of potential importance to the attention of the Cage Manager and/or Controller to include but not limited to; staffing challenging team member relations issues procedural violations regulatory violations and operational or guest relations breakdowns.
- Promote and maintain the highest level of customer service to all guests while staying alert to their needs.
- Resolve guest complaints within scope of authority; otherwise refers the matter to management.
- Attend periodic meetings and training sessions.
- Demonstrate and provide outstanding customer and employee relations at all times.
- Present oneself in a neat and clean appearance at all times.
- Perform other duties as assigned.
Essential Requirements
To perform this job successfully an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand walk sit and use hands to finger handle or feel objects tools or controls. The employee is occasionally required to reach with hands and arms and to sit climb or balance and stoop stretch bend kneel crouch or crawl.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds and varied instances of standing/walking.
Language Skills:
Ability to read analyze and interpret documents such as policy and procedure manuals maintenance instructions and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimal and work with mathematical such as probability and inference. Ability to create read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the property or some back of house areas the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry employees must be able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race religion color sex national origin politics marital status physical disability age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
NOTE: This Job Description: is not intended to be all-inclusive. Team members may perform other related duties as required to meet the ongoing needs of the organization.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Labor Cost Analysis
- Customer Service
- Communication skills
- Basic Math
- Food Safety Experience
- Management Experience
- Shift Management
- Employment & Labor Law
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Resorts World New York City is the only casino in NYC, offering guests an unparalleled gaming and entertainment experience. With over 6,500 of the most
