Workstation Service delivery Manager (WM)
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Job Location:
Levallois-Perret - France
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Workstation Service Delivery Manager is a key role within the IT Infrastructure & Operations team responsible for overseeing the entire lifecycle of user workstations and related services. This individual will manage a variety of projects aimed at improving user device security functionality and overall user experience. The ideal candidate will possess a strong background in IT service management proven project management capabilities and in-depth technical knowledge of workstation technologies.
Project Management
- Manage and deliver a wide range of workstation-related projects including large-scale device rollouts new software deployments and the implementation of security enhancements. Lead initiatives to improve user account security and refine access controls across the user base. Oversee the planning and execution of hardware refresh cycles for laptops and mobile devices to ensure technology remains current.
Technical Operations
- Lead efforts to enhance the security posture of user endpoints including implementing hardware-level security configurations. Act as a point of escalation for complex and widespread workstation issues driving them to resolution. Administer and configure roles and permissions within the companys IT service management platforms. Participate in and provide evidence for internal and external security and compliance audits.
Service Delivery
- Serve as the primary point of contact for all inquiries related to the portfolio of workstation services and support. Collaborate closely with other IT teams to ensure the seamless integration and delivery of all IT services to end-users.
Qualifications :
- Proven experience in a Service Delivery Manager or a similar leadership role.
- Demonstrated project management skills with a track record of successful project completion.
- In-depth technical expertise in workstation hardware operating systems software and security protocols.
- Hands-on experience with IT Service Management (Service Now ITSM) and UEM (Ivanti) platforms.
- Exceptional communication and interpersonal skills with the ability to engage with stakeholders at all levels.
- A collaborative mindset with a history of working effectively within a team-oriented environment.
Additional Information :
Devoteam is a premium consultancy firm driving digital business and transformation through innovative technology.
Tech native for over 30 years we deliver lasting results in Cloud Data Cyber and AI for industries and public institutions across EMEA.
At Devoteam tech entrepreneurship is at the core of our values fostering our spirit as a learning company. Within this culture we attract and train top professionals creating high talent density across our 11000 specialists. Strong partnerships have always been central to our DNA which is why we collaborate closely with both well-known tech giants and emerging innovative startups. This ecosystem enables us to provide long-lasting solutions that help clients lead in their industries.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Devoteam is a AI-driven tech consulting firm specialised in cloud platforms, cyber, data, and sustainability. Tech native for almost 30 years, Devoteam guides businesses through sustainable digital transformation to deliver value. With over 11,000 tech architects in more than 25 co ... View more
