User Voice Experience Advocate
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Job Location:
Seoul - South Korea
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll do (responsibilities)
Youll create and execute the support strategy that makes Korean users feel like Canva was built just for them. Heres what that looks like
Own your markets support strategy: Define what truly local means for South Korea - grounded in user insights and aligned with global User Voice processes.
Execute your strategy: Drive the execution of your service strategy while working with local and global teams influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.
Drive measurable service improvements: Reduce customer effort increase satisfaction and open support channels that meet Korean users where they are.
Make support feel truly local: Audit help content chatbot responses and specialist communications to ensure they reflect local styles norms and expectations. Partner with teams to systematically improve quality.
Become the expert on Korean users voices: Advocate for user insights ensuring feedback loops inform priorities planning and decision-making across Canva.
Bridge local and global teams: Translate country priorities into support initiatives and User Voice capabilities into outcomes that matter for Korean users.
Qualifications :
What were looking for
Were looking for an individual contributor with demonstrated experience in crafting and delivering end-to-end support experiences that drive positive outcomes for users.
You have the amazing opportunity to define your role. Youll encounter problems no one has solved before and youll figure them out. You have a bias to action and you measure success through impact.
Ideally you:
Have 3-5 years in customer experience support operations or related strategic roles in tech/SaaS companies with demonstrated impact on support strategy and execution.
Have a proven track record in launching 0 to 1 initiatives that drive measurable impact. Youve built strategies and actions from scratch and can show results.
Are a strong problem solver with excellent judgement able to navigate ambiguity make sound decisions and deliver outcomes even with constrained resources.
Are an exceptional communicator and storyteller able to simplify complex ideas create shared understanding across all levels and build momentum.
Can work independently while loving collaboration across functions. Are a team player committed to collective success and Canvas mission.
Are comfortable rolling up your sleeves and getting into the details when needed while still maintaining a clear strategic perspective.
Thrive in a fast-paced ever-changing environment and can adapt quickly while maintaining a proactive approach.
You are a native Korean speaker with fluent verbal and written communication skills in English to enable effective communication with internal stakeholders and external customers.
This role is based in Seoul South Korea. Youll collaborate across time zones with the local team and global teams your region Australia and the Philippines.
Additional Information :
Service Design and Delivery Group (SDD)
The Service Design & Delivery group is on a mission to craft seamless differentiated issue-resolving experiences while driving smart investments.
Youll join the Service Design & Support Experiences team which will focus on partnering across product areasGrowth Enterprise Print across International markets to create an end-to-end support experience that feels local for Canva users across the world.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a hu ... View more
