Brandwatch, Sr Onboarding Specialist, CX, APAC, Australia

Melbourne - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualisation ecosystem as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilise social intelligence to harness the power of social across the enterprise.
This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.

Were looking for someone who:
Will become an expert in the Brandwatch suite of products and stays up to date on industry trends
Can autonomously design and deliver project solutions in a way that addresses all of the clients objectives while allowing for future scalability.
Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard
Is able to drive long-term product adoption by making proactive recommendations about best practices and potential projects advancing clients in their use of the platform
Thrives on consulting with clients getting to truly understand their requirements and helping them achieve their business goals
Can manage several complex customer engagements simultaneously balancing the needs of multiple customer stakeholders while ensuring a successful and timely completion
Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders
Represents the team and builds exposure internally and externally (events).

Youll need:
A passion for helping customers and a dedication to providing a best-in-class service experience.
2 years of prior experience with software onboarding or customer-facing roles roles
An ability to adapt quickly to new software and constantly changing business requirements.
An ability to use data to analyze results and make data-driven decisions
Experience working in a deadline-driven environment
Strong communication skills and the ability to build strong relationships quickly
Written and verbal fluency in English and Mandarin

As a global leader in PR marketing and social media management technology and intelligence Cision helps brands and organizations to identify connect and engage with customers and stakeholders to drive business Newswire a network of over 1.1 billion influencers in-depth monitoring analytics and media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas EMEA and APAC. For more information about Cisions award-winning solutions including its next-gen Cision Communications Cloud follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Required Experience:

Senior IC

Empower your impact at Cision. Be seen be understood be you.

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Required Experience:

Senior IC