Italian Team Manager for Luxury Travel & Hospitality Brand (Nightshift) Work from Home, Italy
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Come and work with us.
We are looking for a talented and accomplishedItalian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Airbnb is a trusted online community marketplace for unique accommodation around the world united to create a world where anyone can belong anywhere offering exceptional homes and personalizedluxury travel experiencesthrough itspremium service.
As aTeam Managerin this project your daily responsibilities will include:
- Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team ensuring return to work and exit interviews are completed.
- Continually review and monitor thework performance of all Advisors against agreed KPIs instigating appropriate corrective action andusing performance management tools to manage any shortfall.
- Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor ensuring objectives are continuously reviewed and linked to business KPIs.
- Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
- Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
- Facilitate a culture of open and honest 2-way communication ensuring key messages are cascaded to all team members encouraging feedback and sharing of ideas and best practices.
- Maintain an environment that supports the spirit of teamwork where Advisors are committed loyal and take pride in working for the company; ensure actions from employee satisfaction surveys are implemented and continuously reviewed.
- Coach develop and motivate Advisors by providing the skills and knowledge to perform their job together with opportunities for skills expansion and career development.
- Continuously monitor Advisor calls in line with CLOE either via deskside or remote monitoring across a sample of transaction types ensuring performance metrics are consistently achieved.
- Ensure accurate and timely communication of any client/campaign issues to theOperations Manager.
- Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
- Understand and comply with all regulatory fair trading and competition rules and adhere to Health Safety and Security responsibilities.
To succeed in the role you will need to have:
- Previous experience in Luxury and Premium Support - mandatory
- Availibility to work Nightshifts - mandatory
- Native or proficient level of Italian (C2)
- Native or proficient level of English (C2)
- Evidence of effective interpersonal coaching and leadership skills
- Excellent telephone keyboard verbal and written communication skills
- Good numeric and verbal reasoning skills
- Effective time management
- Ability to organize and prioritize set priorities and multi-task
- High-speed internet access and appropriate conditions for remote work
Knowledge/abilities
- People-oriented
- Sales skills
- An element of gravitas
- Experience with policy work
- Early adopter of technology
- Dependable reliable and able to perform duties with minimum supervision
- Ability to interact positively with staff at all levels
Education and experience
- 2/3-year college degree or directly related work experience.
- Previous relevant experience as Team Manager
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Required Experience:
Manager
Key Skills
- Digital Marketing
- Marketing
- Management Experience
- Profit & Loss
- Analysis Skills
- Microsoft Powerpoint
- Market Research
- Project Management
- Product Management
- P&L Management
- Product Development
- Branding
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
