Manager of Digital Workplace & IT Infrastructure, Bygghemma Nordic

About us

Bygghemma Nordic part of BHG Group is one of the Nordics leading e-commerce players in home improvement. With flagship brands like and we combine an extensive online range inspiring showrooms and a comprehensive service offering making home improvement easier smarter and more accessible for customers across the region.

Since disrupting retail in 2012 BHG Group has grown into a high-tech data-driven family of over 100 online destinations and 70 showrooms serving more than one million customers with over 1.7 million products across DIY leisure furniture and furnishings. Were the number one consumer e-commerce company in the Nordics and were still evolving.

The role

Were looking for a Manager of Digital Workplace & IT Infrastructure who will take operational ownership and elevate how technology enables our employees across the Nordics every day.

This is a role where your primary mission is to deliver an outstanding end-user experience and a truly proactive IT service. Youll be part of the Nordic IT leadership team reporting directly to the Nordic CIO and leading a small skilled team of Support Technicians and an IT Infrastructure Engineer.

In this role youll own two closely related domains:

Digital Workplace

Youll be the driving force and operational owner behind our Microsoft 365 environment ensuring every employee across our Nordic markets has a stable secure and productive digital foundation. That means owning the incident management and request fulfillment processes developing our in-house IT support function and maintaining a consistent end-user experience whether someone is sitting in Malmö Helsinki or anywhere in between.

Youll also keep a close eye on new features and emerging capabilities and actively propose improvements because you genuinely care about how technology can help people work smarter.

IT Infrastructure

Youll take operational ownership of our core infrastructure networks and an outsourced data center ensuring availability performance security and scalability. A part of the role is managing external infrastructure vendors: coordinating steering and managing SLAs while driving continuous improvement and cost efficiency. Internally youll also establish and maintain clear reasonable service level agreements between IT and the rest of the business as well as delivering IT Infrastructure to the Engineering teams within IT.

Together these two domains make you the person who ensures that IT is a reliable and predictable enabler of business continuity and productivity.

What were looking for

You may not have had formal personnel responsibility before but you have led others through influence for example as a senior specialist service owner or project lead and you are ready for your next step. What matters most is that you bring structure a strong sense of ownership and the ability to prioritize and act decisively. Experience running operational changes and coordinating readiness with internal stakeholders and external vendors is crucial.

On the technical side youll need:

• Deep expertise in Microsoft 365 and digital workplace solutions

• Solid understanding of IT infrastructure

• Experience working with Microsoft Active Directory & Entra ID

• Strong vendor- and stakeholder management skills

• Familiarity with ITIL processes and change management

• Experience from a Managed Service Provider or IT service desk environment is a genuine advantage

You express yourself clearly and confidently in both written and spoken English and Swedish.

Beyond the technical credentials were looking for someone with a natural curiosity about Microsoft 365 in particular someone who follows product updates thinks about how new features could benefit the organization and proactively brings ideas to the table. A security-first mindset is a given as well as being hands-on when required whether troubleshooting complex issues guiding support flows or evaluating a new Microsoft 365 capability.

Why join us

At Bygghemma Nordic youll be joining a company that moves fast values initiative and genuinely believes that great technology makes a difference for both customers and colleagues. Youll have real ownership and the opportunity to shape how our employees experience IT every day.

In this recruitment we are cooperating with Cabeza AB. If you have any questions about the role please contact Recruitment Consultant Malin Schultz: .

If you like change and want to help build tomorrows retail landscape wed love to hear from you!