Service Control Team Leader | Payroll Services | Lancashire County Council

Service Control Team Leader

Payroll Services

Preston Lancashire(with remote/home working too!)

36363 to 40777(Grade 8)

We are currently recruiting for

A methodical and highly efficient Service Control Team Leader to work within thePayroll Service at Lancashire County Council.

If you have a wealth of recent payroll knowledge and the ability to inspire and engage colleagues then this is the perfect opportunity to develop your career in the world of payroll. Our main focus is to provide service excellence reaching our daily targets adhering to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Our service provides support to over 33000 employees working in public sector organisations and Service Control plays a vital part in achieving our goals.

It is an exciting time to join us exploring the possibilities and functions of payroll software to use to our advantage. You will be a proactive leader ensuring your team strive for the best possible outcomes keeping in line with statutory legislative and contractual obligations.

What we are looking for

Challenge you must be a highly organised individual who can juggle competing responsibilities whilst overseeing a team of 6 Senior Support Officers as with any leadership role you will need to deal with the challenge of managing different personalities ensuring your team remain focused and motivated you will have the ability to identify the key strengths and weaknesses amongst your team knowing where to position your resources to achieve the best possible outcomes we want you to be approachable and monitor workloads and rotas to keep team morale at an all-time high; you will promote development and encourage employees to rise to any challenges but supporting them to work well together

Service Excellence you will be an expert in your field with experience of working within a customer focused payroll based setting we need someone who can hit the ground running with the ability to identify key areas that require additional focus or development this environment is fast-paced which requires analytical skills and superior attention to detail to ensure we remain compliant delivering a beneficial payroll experience to any and all clients you will be self-motivated with a willingness to learn on the job and develop your own knowledge as well as your team of professionals we want you to be reactive and be able to deal with any legislative changes all while maintaining a smooth process to our payroll customers

Collaborative you will be a personable professional being able to form positive and effective working relationships across payroll teams and other service areas we want an excellent communicator who can get their point across clearly leaving no room for misinterpretation we are a friendly and welcoming team and believe every colleague is unique with their own speciality as a team leader you will be able to harness the knowledge and experience you have available ultimately always ensuring deadlines are achieved discover what it is like to be part of a payroll service that really makes a difference and become a valued member of our team

Why join us

Benefits: Theres fabulous flexibility and the opportunity to create the work life balance youll love with up to 32 days annual leave plus bank holidays 2 additional days at Christmas and then an additional 20 days that can be purchased too we have a generous Local Authority pension with shared AVCs available then a benefits package which has everything from dog care to day care holidays at home or abroad long service awards Medicash support groups cycle to work schemes and eye tests plus much more

Development:youll get support and development along the journey there will be time for supportive reflection and supervision for yourself opportunities for personal growth and development multidisciplinary initiatives mentoring the opportunity to make a difference feel valued and achieve the job satisfaction youve always wanted

Inclusivity:we dont have a one size fits all idealism we embrace diversity and that includes around personal and family requirements so appreciate that youll want to be working from home when you can your hours may vary or change and for us delivering successful outcomes is more important than watching the clock.

How to apply

Please feel free to contact us for an initial informal and confidential chat:Alison Brown (Service Manager) on or .

Closing Date: 22^nd March 2026 Interviews: w/c 30^th March 2026

In return Lancashire County Council offers a range of benefits which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early before the closing date if we receive sufficient applications.

Job Description and Person Specification