Skills Required:
Desktop Management - Infrastructure Services (IS)
Job Description:
- Experience in providing VIP support and soft skills to handle users.
- Install configure troubleshoot desktop laptop hardware mobile devices and associated peripherals and related software.
- Conscious adheres on Information Data Security Compliance
- Perform onsite updates configuration changes or software installations and security patches.
- Meet PC Refresh Target and OS build PCs for new joiners.
- Meet 100 SLA for Incidents and Service Requests
- Manage maintain and protect customers physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to Authorized Users
- Provide technical support for Teams meeting rooms.
- Excellent Troubleshooting Skills on Desktops Laptops Windows Operating System and hardware issues.
- Experience in Dell Hardware knowledge basic hardware understanding (Server Network Devices Firewall Cabling etc..) and basic troubleshooting Network issues.
- Excellent listening skills ability to communicate bilingual in English Canadian French.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Co-ordination with offshore team and Third-party Vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend after business hours.
- Participate in weekly monthly customer meetings and provide activities report.
Experience Required: 10 years
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Skills Required: Desktop Management - Infrastructure Services (IS)Job Description: Experience in providing VIP support and soft skills to handle users.Install configure troubleshoot desktop laptop hardware mobile devices and associated peripherals and related software.Conscious adheres on Informatio...
Skills Required:
Desktop Management - Infrastructure Services (IS)
Job Description:
- Experience in providing VIP support and soft skills to handle users.
- Install configure troubleshoot desktop laptop hardware mobile devices and associated peripherals and related software.
- Conscious adheres on Information Data Security Compliance
- Perform onsite updates configuration changes or software installations and security patches.
- Meet PC Refresh Target and OS build PCs for new joiners.
- Meet 100 SLA for Incidents and Service Requests
- Manage maintain and protect customers physical IT assets.
- Provide technical support and set up during special events such as conferences.
- Provide onsite technical assistance to Authorized Users
- Provide technical support for Teams meeting rooms.
- Excellent Troubleshooting Skills on Desktops Laptops Windows Operating System and hardware issues.
- Experience in Dell Hardware knowledge basic hardware understanding (Server Network Devices Firewall Cabling etc..) and basic troubleshooting Network issues.
- Excellent listening skills ability to communicate bilingual in English Canadian French.
- Should be able to travel (Drive down) to nearby customer locations when necessary.
- Co-ordination with offshore team and Third-party Vendors for break-fix.
- Flexibility to work in on-call support for critical issues during weekend after business hours.
- Participate in weekly monthly customer meetings and provide activities report.
Experience Required: 10 years
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Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
