Customer Success Specialist (HybridAthensSaaS)
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ready to work with international Ecommerce brands using our SaaS platform
Were looking for a Customer Success Specialist who cares about technology customers and results.
Your Mission: Customer Retention and ARR expansion
- Join a growing Customer Success team supporting global retailers and brands using tgndata in over 30 countries.
- Guide new customers through onboarding support their needs using our platform and work closely with product engineers to ensure new accounts are delivered at maximum quality.
- Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
- Drive contract value expansion by matching platform features to customer needs.
- Be the primary contact for coordination and follow-up on customer issues.
- Work closely with Product Engineering and Sales to solve problems fast.
- Keep NDR and customer satisfaction high contributing to our growth.
Skills and experience to unlock the role:
- Fluent English is mandatory (German is a plus).
- Prior Experience in Customer Success/Support in technology company ideally SaaS.
- Great at breaking down complex topics into clear helpful answers.
- Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
- Well organized and able to manage multiple customer priorities independently.
You get bonus points for having
- Experience in a SaaS or tech product with an international customer base.
- Experience with Salesforce Jira Freshdesk or Google Workspace
- Professional or native German language skills
What You Get - Perks That Matter
- Quarterly Bonus - commission on your customers ARR expansion
- Compensation Package tailored to your experience
- Monthly lunch allowance card by UpHellas
- Private life & health plan by Ethniki Insurance
- Financial sponsorship for courses certifications & degrees
- Additional paid leave for special occasions (e.g. your birthday)
- Work in a modern workspace with amenities and free coffee/snacks
- Hybrid work: work-from-home days office days in Athens
- Opportunities to travel abroad to international Events & Exhibitions
- Social events team lunches & offsites
ABOUT tgndataLearn more about us here
Attgndata were on a mission to revolutionizepricing intelligencefor Retail and E-commerce. Our SaaS platform empowers brands and retailers in over30 countriesto monitor markets in real-time optimize pricing strategies and stay ahead of the competition.
Recognized as:
- Best BI & Analytics Tool of 2024 by the German Ecommerce Awards
- Best RetailTech Startup of 2025 by
Trusted by some of thebiggest global ecommerce brands we combinecutting-edge technology with being customer centric.
Join us and be part of whats next in the future of Retail Technology!
Required Experience:
IC
About Company
Based in Germany and operating in Greece, TGN Solutions International GmbH is the leading firm for Premium Price Intelligence Data & Analytics. Since our foundation, we have developed as globally innovative platform for premium Price Intelligence used mainly by Fortune 2000 firms, rec ... View more
