[BD] Technical Support Engineer (1 year Contractor)

This position will be contracted through Boschs external vendor under a one-year agreement.

Our Vision

Were transforming how enterprises build and run workflows with a Next Gen platform powered by LowCode/NoCode Citizen Development and GenAI. We enable business creators not just developers to design publish and scale workflow applications safely quickly and globally.

Your Mission

Be the technical backbone for our global citizen developer community. Youll:

• Unblock non-technical builders with clear guidance patient coaching and confident troubleshooting.
• Diagnose and resolve complex workflow issues (L2/L3) so customer apps run smoothly and reliably.
• Translate technical depth into practical steps explaining APIs validations data design and integration patterns in plain English.
• Accelerate migration from legacy platforms to our Next Gen stack improving workflows rather than just lifting and shifting.

If you love problem-solving customer advocacy and making complex systems feel simple youll thrive here.

Key Responsibilities:

Citizen Developer Enablement (L2)

• Guide customers step-by-step to design configure and publish workflow applications (forms rules approvals validations).
• Explain technical concepts to non-technical builders: BPMN thinking events data modelling API calls error handling.
• Create howto guides runbooks pattern templates and short video snippets that help users self-serve.

Advanced Technical Support (L3)

• Deep-dive diagnosis across the stack: workflow logic custom JS actions REST integrations data model/SQL security/permissions.
• Reproduce issues isolate root causes and provide workarounds or fixes; collaborate with Product/Engineering on platform defects.
• Review telemetry/logs to uncover systemic patterns propose platform improvements and prevent repeats.

Migration & Continuous Improvement

• Assess current workflows (pros/cons) enhance designs using new platform capabilities and best practices.
• Implement custom logic in JavaScript (ES6) for advanced rules validations and UX flows.
• Document migration steps configurations and customizations for scalability and reusability.

Global Customer Communications

• Serve internal global customers with professionalism patience and clarityin excellent English.
• Run technical clinics office hours and workshops; partner with Business Analysts and stakeholders to align to outcomes.
• Ensure adherence to security architecture and compliance standards.

Qualifications :

Qualifications (Mandatory)

• Bachelors degree in Information Technology Computer Science or related field.
• 2 years hands-on JavaScript (ES6) for custom logic implementation.
• Experience in business workflow development (e.g. BPMN workflow automation).
• Familiarity with REST APIs JSON and common integration patterns.
• Working knowledge of SQL and database concepts.
• Design thinking mindsetimprove logic and flows for better UX not just mirror requirements.
• Strong analytical and problem-solving skills.
• Excellent English (spoken & written) with a talent for simplifying technical terms for non-technical users.
• Professional patient and service-minded approach to global internal customers.

Nice-to-Have

• Exposure to low-code platforms (e.g. OutSystems Power Apps etc.).
• Prior OutSystems experience (strong advantage).
• Experience with legacy system migrations.
• Familiarity with Agile/Scrum delivery.
• Comfort with observability tools log analysis and platform telemetry.

Additional Information :

Further details regarding benefits will be shared during the interview process

Remote Work :

No

Employment Type :

Full-time