Dutch-Speaking Customer Support
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Job Location:
Rotterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are seeking a Dutch-speaking Customer Support Specialist to join our team in this position you will support business partners travel agencies and corporate clients assisting them with travel-related inquiries ticketing requests and booking management.
This role focuses primarily on written communication (approximately 80% via email) with additional support provided through phone communication (around 20%). You will work with various internal systems and tools to ensure accurate and efficient handling of requests.
Main Responsibilities
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Provide professional support to partners regarding bookings ticketing and travel services.
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Assist with modifications cancellations and refund requests.
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Process ticket issuance and service bookings through internal systems.
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Support group travel inquiries including quotations and coordination.
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Manage loyalty program requests such as mileage registration and upgrades.
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Handle name corrections and ticket updates when required.
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Assist with special service requests including medical assistance.
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Investigate and resolve complex booking scenarios including schedule changes.
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Maintain accurate documentation and follow up on pending cases.
Candidate Profile
We are looking for candidates who demonstrate strong communication skills and attention to detail.
Requirements:
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Fluency in Dutch (C1 level or higher).
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Good command of English (B2 level).
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High school diploma or higher education with at least 6 months of customer service experience.
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Strong written communication skills and customer-oriented mindset.
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Solid computer skills including MS Office.
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Ability to handle multiple tasks and manage priorities effectively.
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Typing speed of at least 25 words per minute with high accuracy.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
