Dutch-Speaking Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
We are seeking a Dutch-speaking Customer Service Specialist to join our team in Athens. The successful candidate will be responsible for providing high-quality support to business partners including travel agencies and corporate clients.
The role primarily involves managing partner inquiries via email (approximately 80%) as well as handling phone communication (approximately 20%). The position requires strong organizational skills attention to detail and the ability to manage multiple requests efficiently.
Key Duties and Responsibilities
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Respond to partner inquiries regarding travel bookings ticketing and related services.
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Assist with modifications cancellations and refund processing.
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Handle ticket issuance and service bookings through internal systems.
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Provide support for group travel requests including quotations and coordination.
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Manage loyalty program services such as mileage registration and ticket upgrades.
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Process name corrections and booking updates.
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Handle special service requests including medical assistance when required.
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Resolve complex cases including booking changes caused by schedule adjustments.
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Ensure accurate case tracking and maintain proper documentation in internal systems.
Required Qualifications
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Fluency in Dutch (C1 level or higher).
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Good command of English (minimum B2 level).
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Higher education or high school diploma with at least 6 months of customer service experience.
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Excellent written communication skills.
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Strong attention to detail and problem-solving ability.
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Proficiency in MS Office and general computer applications.
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Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
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Typing speed of at least 25 words per minute with high accuracy.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
