MANAGER, GSDM IT CLIENT SERVICES, GSDM Office of Information Technology

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

This position manages the GSDM Client Services team including recruiting and selection as well as on-going training and performance management initiatives for staff members. Provides leadership for the team including directing work serving as an expert level technical and hierarchical escalation point assigning tickets resourcing staff on projects and monitoring and evaluating team performance.

Primary technologies used in meeting the responsibilities include but not limited to- Microsoft Active Directory Windows Server Citrix Powershell Windows 10/11 and Microsoft SQL Server. They will require a functioning knowledge of- VSphere Networking HIPAA Security Learning Management Systems such as Blackboard.

Required Skills

Bachelors Degree and 3-5 years experience in the following managerial and leadership skills:
Team development
Team management
Client relationship management
Cross team communication working across an organization
Ticket management
Recruiting/hiring
Resolving disciplinary issues
Conflict resolution

Key technical skills:

Windows 1011 and Windows Server 2019
Enterprise ticketing management such as ServiceNow
Windows scripting such as Powershell
Desktop management software such as KACE
Microsoft Active Directory

A working knowledge of the following: vSphere Networking HIPAA Security Learning Management Systems such as Blackboard Microsoft SQL Citrix Project Management

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color natural or protective hairstyle religion sex age national origin physical or mental disability sexual orientation gender identity genetic information military service pregnancy or pregnancy-related condition or because of marital parental or veteran status. We are a VEVRAA Federal Contractor.

Required Experience:

Manager