Conversational Designer French & English
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Posted on:
Yesterday
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1 Vacancy
Job Summary
Job Summary
The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This role translates business goals and user needs into clear natural and effective dialogues that deliver meaningful interactions and measurable results.They define conversational strategies assessment create conversation flows and scripts and collaborate with clients and technical teams to ensure high-quality implementations. The Conversational Designer is responsible for the continuous improvement analyzing performance data and user feedback to improve accuracy user satisfaction and key metrics ensuring a seamless and scalable conversational experience across channels use cases and knowledge base. It also involves exploring new features optimizing models and providers and continuously refining the solution to maximize impact.
Location
Remote must be located in Portugal Egypt India Spain Serbia Romania or Poland.
Eligibility: Candidates must reside and be legally authorized to work in one of the above countries.
Job Responsibilities
- Collaborate with the team (and in particular Tech/Dev and project manager) to establish the best customer experience to reach the outcomes
- Realize the assessment and conversational AI strategy
- Responsible for building conversational scenarios and flows
- Build proto persona bot persona and tone of voice and make voice proposal fitting with the brand expectation for Voicebots
- Participate actively in the KPI analysis roadmap and continuous improvement of the bot
- Responsible for bot training and gen AI knowledge base reinforcement
- Elaborate and maintain in time conversational flows architecture (Miro / X mind)
- Elaborate and integrate conversational content based on text
- Manage testing adjust testing protocol model to the project realize on-going testing of the experience built identify testers and consolidate testing feedback
- Integrate changes or evolutions validated by the client during the run
Skills and Qualifications
Must have:
- 5 years of experience in conversational design for chatbots voicebots or virtual assistants
- Strong understanding of user experience (UX) principles and conversational flows
- Ability to write clear natural and engaging dialogue for different user personas
- Knowledge of NLP/NLU concepts and how AI interprets language
- Familiarity with conversational platforms (e.g. Cognigy)
- Ability to create and maintain dialogue trees intents and entities
- Collaboration skills to work with developers AI engineers and product teams
- Testing and iteration skills ability to test conversations analyze metrics and improve flows
- Fluent in French & English. Other languages are appreciated
Nice to have:
- Experience with voice interfaces and speech technologies (STT/TTS)
- Understanding of multilingual or cross-cultural conversational design
- Basic coding or scripting skills for integration with AI platforms
- Knowledge of analytics tools to track user interactions and performance
- Experience with LLMs or generative AI for enhancing conversational responses
- Familiarity with accessibility and inclusive design principles
About Us
Foundever is a global leader in the customer experience (CX) industry. With 150000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Required Experience:
IC
Key Skills
- Acting
- Anti Money Laundering
- Electrical Designing
- Marketing & Promotions
- Dsp
- Immigration
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
