Support Team Lead

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service Does leading a support team within one of Europes fastest-growing tech companies sound like your next adventure

Were looking for a Support Team Lead to join our Support team in Romania working fully remotely!

With our excellent customer service the Support team is the glue that holds the marketplace together. We make sure everything runs smoothly between customers courier partners and merchants. As our new Support Team Lead youll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every users face.

Join one of Europes fastest-growing tech companies and lead a high-impact support team in Romania. Youll combine leadership problem-solving and innovation to help us deliver an exceptional experience for our customers partners and couriers every day.

At Wolt we move fast stay humble and always put people first.

What youll be doing

• Leading by example: Youll show what being customer-obsessed really means. At Wolt every interaction is more than solving a problem its a chance to make someones day.
• Diving into data: Youll analyze trends find improvement opportunities and translate insights into concrete actions. Get ready to flex those spreadsheet muscles!
• Hiring mentoring and managing: Youll bring in amazing people with the right attitude help them grow through feedback and encouragement and keep your team motivated and on track with our service goals.
• Collaborating across teams: Youll work closely with other teams and our local markets to make sure everything runs smoothly.
• Making things smarter: From using AI tools to simplify reporting and identify automation opportunities to helping your team adopt new technologies youll help us keep improving the way we work.

Our humble expectations

• Proven leadership experience in customer support or customer experience phone and chat
• Strong analytical skills you enjoy working with data and turning insights into action
• Fluent in Italian (C1) English (B2) and Romanian
• A true people person who loves motivating and empowering others
• Tech-savvy and eager to learn (and teach!) new tools and systems
• A can-do attitude and positive energy you enjoy a fast-paced ever-changing environment and arent afraid to roll up your sleeves
• Comfortable making decisions and managing performance to keep SLAs CSAT and quality on target

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis so if this sounds like an opportunity you want to pursue apply today and dont forget to attach your CV!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.