Demand Management

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

KEY RESPONSIBILITIES

A. Demand Forecasting & Pattern Analysis

Design and implement demand management processes aligned with ITIL 4 including demand identification analysis forecasting and communication to stakeholders.
Develop Patterns of Business Activity (PBA) models to predict service demand cycles across data center operations cloud services and managed services.
Build demand forecasting dashboards using historical data seasonal trends growth projections and client onboarding pipelines.
Establish early warning mechanisms for demand spikes and capacity constraints.

B. Capacity & Resource Optimization

Integrate demand management with Capacity Management and Financial Management practices to ensure proactive resource planning.
Develop resource allocation models that align staffing infrastructure and service capacity with forecasted demand.
Support FinOps initiatives by providing demand data for cost optimization and cloud resource right-sizing.
Collaborate with procurement and vendor management teams to align contracts with demand forecasts.

C. Process Design & ITSM Integration

Configure demand management modules in ServiceNow (or equivalent ITSM platform) for demand capture categorization and prioritization.
Design demand intake workflows with automated routing to appropriate capacity planning and delivery teams.
Establish demand governance framework including demand review boards prioritization criteria and approval workflows.
Create standard operating procedures for demand submission assessment and fulfillment.

D. Reporting & Stakeholder Management

Produce regular demand reports and executive dashboards showing demand trends fulfillment rates and capacity utilization.
Present demand forecasts and recommendations to senior leadership and client stakeholders.
Facilitate demand review meetings with business units to validate forecasts and adjust plans.
Drive continuous improvement through demand accuracy analysis and process optimization.

KEY RESPONSIBILITIES A. Demand Forecasting & Pattern Analysis Design and implement demand management processes aligned with ITIL 4 including demand identification analysis forecasting and communication to stakeholders. Develop Patterns of Business Activity (PBA) models to predict service demand c...