Retail Technology Analyst

Retail Technology Analyst (Temporary)

We are currently recruiting for a Retail Technology Project Analyst on a Temporary full-time basis.

Roles and Responsibilities

Control and management of third-party suppliers and associated service delivery agreements

Co-ordinate the support and growth of mission critical IT systems to our retailers involving a variety of in house and third-party suppliers.

Participate in projects throughout the initiation definition execution and close out phases of the project

Participate in multiple projects in parallel

Liaising with senior business managers from different functions to translate their needs into technical requirements.

Communicate and implement the business strategies and objectives to the customer

Achieve measured completion of projects to the satisfaction of the customer and the business

Definition and management of quantitative metrics and Key Performance Indicators

Development of operational procedures and system specifications

Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities

Train new members of the team as required

Support our helpdesk on customer queries and troubleshooting of same

Achieve measured completion of support requests to the satisfaction of the customer and the business

Other projects as directed by the manager

The role will involve nationwide travel and may include overnight stays

Skills & Experience

At least 5 years of retailer experience resolution and issue management in retail sector an advantage.

Understanding of System Architectures Advanced Excel

Experience with ePOS in independent retailers and across technologies in a retailer ecosystem

Ability to demonstrate a high level of ownership

Strong Analytical skills resolution management organisational skills and good time keeping

Strong communication skills and able to report clearly back with updates to management in good clear manner

Demonstrate an ability to work on own initiative ability to prioritize own workload and work to exacting deadlines

Innovative authoritative have the ability to communicate on all levels

Reach and exceed targets.

Flexibility and adaptable in the approach to customer/business needs.

Ability to effectively prioritise and execute tasks in a high-pressure environment

Excellent verbal written communication and interpersonal skills.

Must have a full clean drivers license

Advantageous

Knowledge of the FMCG industry

Experience within store technologies such as electronic shelf edge labels digital screens kiosks.

Experience with retailer ordering platforms both B2B and B2C

Experience with retailer store processes that can be improved with technology