Associate Cybersecurity

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the worlds most analyst-recognized and largest pure-play managed security services provider LevelBlue elevates client outcomes that matter: stronger defense faster response and sustained business continuity. LevelBlue combines AI-powered security operations advanced threat intelligence and elite human expertise to provide the most comprehensive portfolio of strategic advisory managed security offensive security and incident response be part of our Global Technical Support groupThe technical support organization is a global team obsessed with providing excellent support toLevelBlue valued customers as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers investigating and analyzing complex technical scenarios and providing innovative solutions for our customers this position you will:Handle incoming support cases and calls of existing and new customers under definedSLAsFind creative out of the box solutions to unique problemsCollaborate with Product DevOps and R&D teams to investigate and solve technical product issuesWork closely with the companys Customer success and Sales teams as well as our global customers across multiple territories and regionsMaintain a list of known issues workarounds and planned fixes in order to contribute to our ever growing knowledge baseWe are looking for:Must have-Minimum 1-2 years of support experience working on a wide range of security -on experience with LinuxHands-on experience with troubleshooting on Windows environments (client and server)Hands-on experience with Network andor Endpoint Security ProductsThorough understanding of network protocols and technologies (TCP/IP HTTP Proxies and Load Balancers)Hands-on experience with Virtualization technologies such as VMWare and Hyper-VStrong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environmentsStrong English communications skills - written and verbalTeam Player with collaborative work style - A Must!Naturally curious and excited to learn new technologiesService oriented approach with strong client-focused skills able to process and explain technical information in various levelsNice to have-1-2 years relevant work experience in the XDR/SIEM security knowledge of big data platforms such as Google Chronicle Elasticsearch orSplunkProven experience with Bash and PythonExperience with databasesWindows troubleshooting tools & skillsExperience with Apache Tomcat or JavaExperience with AWS/GCPExperience with Jenkins Ansible and PuppetPractical knowledge and hands-on experience in Offensive SecurityEducation:A high school diploma or equivalent is required; a college or university degree is a role is open to candidates legally authorized to work in India. At LevelBlue including teams that previously operated as Trustwave we support flexible work and bring people together in person for key moments based on role team and business is committed to a culture of respect inclusion and equal opportunity. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other status protected under applicable all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlues policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue and no fee will be paid if a candidate is hired from such a submission.#LI-JF1