AI Engineer

Madrid - Spain

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Sabio Group were dedicated to fostering an environment where employees thrive. Since 1998 weve built a dynamic culture that is both challenging and fun driven by a team of ambitious knowledgeable individuals who are passionate about leading the CX revolution. Were seeking creative resourceful people to join our fast-growing organisation where youll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the worlds largest organisations across various industries delivering exceptional digital customer experiences through our unique blend of expertise technology and insight. As one of Europes fastest-growing providers of CX transformation solutions were committed to sustainability diversity and inclusion ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AI Engineer to join our Team

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills because our growth is ultimately dependent on yours. You will play an important role in driving change within our business joining a department that is continually on a journey of change.

Join the customer service bot/AI agent team for contact center environments contributing endtoend across the lifecycle: requirements design development unit & integration testing deployment and postproduction support. You will engineer robust LLM/NLU solutions data/knowledge pipelines and integrations that improve containment CSAT and operational efficiency across voice and digital channels in Spanish.

Key Responsibilities

Discovery & Design

Translate business/ CX needs into AI solution designs (NLU/LLM RAG ASR/TTS integrations).
Define functional & nonfunctional requirements (latency resiliency observability security).

Modeling & Implementation

Build and optimize NLU/LLM components (classification NER summarization RAG over KBs).
Develop data pipelines for ingestion cleansing PII redaction and evaluation datasets.

MLOps / LLMOps

Implement CI/CD for models and prompts feature flags canary/rollback.
Track experiments lineage and model/prompt versions; automate regression tests.

Testing & Evaluation

Create unit integration regression and load tests.

Deployment & Operations

Operate services in production with SLOs monitoring alerting and incident response.
Drive continuous improvement via analytics conversation reviews and error triage.

Security Privacy & Compliance

Enforce GDPR/LOPDGDD: consent minimization retention access control auditability.

Collaboration & Documentation

Work with conversation designers software engineers data scientists QA and Ops.
Produce clear design docs runbooks and stakeholder updates.

Skills Knowledge and Expertise

We need you to contribute:

Participation in bot projects (voicebots chatbots virtual assistants etc.) involving conversational flows open questions automation NLU technologies (voice recognition classification voice synthesis) and generative AI.
Experience in customer relations requirements gathering design validation etc.
Development of bots or agents using generative AI technologies such as AI Agentics architecture Google Conversational Agent with Playbooks Gemini OpenAI Amazon Bedrock Microsoft Azure AI other AI architectures or LLMs...
Experience in designing writing and improving AI prompting under different LLM models.

What extra would be desirable:

Knowledge of cloud services mainly AWS as well as systems deployed with Docker or Kubernetes
Experience in contact center and Meta integrations on different platforms. Knowledge of cloud services mainly AWS as well as systems deployed with Docker or Kubernetes
Bot development using conversation technologies such as DialogFlow Genesys Dialog Engine Nuance Mix Microsoft Bot Framework and VXML.
Knowledge and experience in programming and scripting (Javascript/Node Python Java bash etc.).
Experience in recognition models (SST TTS NLU) as well as in their training or continuous improvement: Microsoft STT MS LUIS/CLU Google Amazon Nuance Recognizer.
Experience in improving UX at the design development analysis and continuous improvement levels of NLP associated with bots.
Proficiency and experience with project development tools and methodologies. IDEs code repositories (mainly git) Agile
Ability to analyze and participate in consulting projects where customer automation bot services have been analyzed evaluating KPIs and a proposal for improving their systems and services has been developed.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

Pension Scheme
Remote/Flexible work
Life insurance
Health insurance
25 days paid holiday a year
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

Required Experience: