OTC Associate with Spanish

Gdańsk - Poland

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly youll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together we make space for people and businesses to thrive.

Location:Gdańsk

Language:English Spanish

Main purpose of the position:

In this position you will be responsible for the comprehensive management of customer accounts. This includes ongoing monitoring of outstanding debts coordinating balance collection activities and negotiating payment schedules to ensure timely settlements. As part of your daily responsibilities you will verify incoming payments and prepare the monthly cash forecast to support accurate financial planning across the organization.

What you will do:

Managing and monitoring client accounts.
Identifying and analyzing the causes of payment delays including liquidity issues servicerelated concerns and administrative errors.
Verifying payments received from clients.
Handling customer complaints and ensuring adherence to agreed payment maturity deadlines.
Providing customer support via phone Microsoft Teams and online meetings to address questions and resolve issues.
Managing internal and external inquiries and ensuring timely accurate and professional responses related to ongoing collection activities.

Professional skills you possess:

Bachelors degree or last year student of economics finance accounting or related field (preferred).
2 year of experience in Accounting (Shared ServiceCentreenvironmentis desirable).
Prior experience inCash Collection and Customer Service.
Very good knowledge ofboth Spanish and English(min. B2 level) in speech and writing allowing for easy communication with external and internal clients.
Proficient in Excel including lookup formulas and pivot tables.
Strong numerical analytical and problem-solving skills
Ability to work in a structured and deadline-driven environment
Intermediate Catalan is a plus but not mandatory

Personal skills you excel:

Strong attention to detail and accuracy
Effective communication and stakeholder management skills
Proactive and solution-oriented mindset
Strong follow-up discipline and sense of ownership
Ability to work independently and collaboratively
Desire to improve and learn new things

What we offer:

Opportunity for professional development in the finance department
The real opportunity for advancement
Scandinavian work culture and positive working atmosphere
Impact on the development of the office and the growing team
Work-life-balance numerous events and initiatives for employees
Benefits: health care package multisport insurance Christmas bonus My Benefit points
Hybrid work and location in the center of Gdańsk

Why ISS

At ISS we are more than just a service provider of cleaning food workplace and technical services we are a partner in our customers success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued engaged and productive we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training career development and a supportive culture empowering them to deliver outstanding service. We know that when our people thrive they create spaces where our customers employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more.Become ISS.

How you can apply

Apply directly via the link on this page by submitting relevant documents for the position you are applying for. We commit to an inclusive and fair recruitment process and equality of opportunity for all candidates. Therefore please refrain from adding a photo of yourself in your CV.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed embraced and valued for exactly who they are. Places where people feel safe respected represented and supported as their authentic selves

#LI-Hybrid

Required Experience: