Energy Consultant
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Energy Consultant
- Ongoing Full-Time opportunity
- Multiple positions available
- $78611 plus 15% superannuation (opportunity to progress through the competency framework)
- Location Canberra city
Join the team that powers the region. As an Energy Consultant at ActewAGL youll be at the centre of our Contact Centre operationshelping customers providing expert guidance and ensuring every interaction reflects the exceptional service were known for.
About the Role
As one of the regions leading energy retailers our customers rely on us for clear answers trusted advice and seamless this role youll deliver exactly that.
Every day youll engage with customers across phone written and face to face channels providing energy advice promoting relevant plans and products and helping resolve enquiries with confidence. Youll be supported by a friendly team modern technology and a workplace located right in the heart of Canberras CBDsurrounded by shops cafés and easy transport.
Reporting to the Contact Centre Team Leader youll bring strong communication skills problem solving abilities and a passion for delivering meaningful customer experiences across acquisition retention and loyalty activities.
What Your Day May Look Like
In this role you will:
- Manage customer enquiries through our inbound Contact Centre.
- Move confidently between phone written and face to face communication.
- Ensure compliance with essential processes including Privacy Life Support customer onboarding payments and billing.
- Promote ActewAGL energy plans products and services with accuracy and transparency.
- Use your understanding of the ActewAGL billing system to resolve customer queries.
- Identify opportunities to improve customer experience or internal processes and share these insights with the leadership team.
- Deliver customer experiences that meet best practice benchmarks for ease sentiment and successful outcomes.
- Produce clear accurate written responses using strong grammar and punctuation.
- Apply sound mathematical skills to explain bills charges and calculations.
- Build strong relationships with internal and external stakeholders to support smooth customer outcomes.
About You
To thrive in this role youll bring:
- Experience in customer service.
- Strong writing skills with excellent grammar and attention to detail.
- Confidence using computer systems including Microsoft Office and customer service platforms.
- A keen eye for accuracy and a genuine interest in helping customers.
- Enthusiasm for working in a fast paced environment where every day brings something new.
Why Join Us
At ActewAGL Joint Venture we pride ourselves on putting our people first. Some of the perks you can expect in this role are:
- Ongoing professional development
- Access to LinkedIn learning
- Discounted gym memberships
- Free flu vaccinations annually
- Free on-site physiotherapy
- Access to free wellness support and resources
- Income Protection up to 3 years
- Reward and recognition schemes
How to Apply
To apply log onto our recruitment portal and submit your cover letter and resume outlining the experience qualifications and capabilities you can bring to the role.
For more information please contact Macy Dkhar at
Applications closing Date: 15 March 2026
We are an Equal Opportunity Employer who embraces and fosters a culture that supports diversity inclusion and respect where people are empowered to fulfil their potential. We welcome people with diverse skills experiences perspectives and backgrounds and encourage applications from women Aboriginal and Torres Strait Islander people people with disability people that identify as LGBTQIA and people from culturally and linguistically diverse backgrounds.
Required Experience:
Contract
Key Skills
- Business Development
- Electrical Engineering
- Management Experience
- HVAC
- Territory Management
- Project Management
- Quality Control
- Contract Management
- Budgeting
- Program Development
- Public Speaking
- Contracts
About Company
Canberra’s local electricity and gas provider for over 100 years. Find your best energy rate here!
