Service BDC
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte this role you will be the primary point of contact for our service customers assisting with appointment scheduling follow-ups and providing excellent customer service to enhance the overall service experience.
Responsibilities
- Answer inbound service calls and schedule service appointments efficiently
- Perform outbound service calls and schedule service appointments efficiently
- Follow up with customers regarding service reminders and vehicle maintenance
- Maintain accurate records in the service database
- Assist the service department with customer inquiries and concerns
- Promote service specials and assist in marketing campaigns
- Coordinate with technicians and service advisors to ensure customer satisfaction
Requirements
- Strong communication and customer service skills
- Basic computer proficiency and data entry skills
- Ability to multi-task and work in a fast-paced environment
- Previous experience in automotive service or customer service is preferred
- Positive attitude and team-oriented mindset
- Valid drivers license
Benefits
- Competitive hourly wage of $15.00 per hour paid bi-weekly
- Opportunities for advancement and career development
- Supportive and friendly work environment
- Employee discounts and incentives
About the Company
Independence Mazda is a reputable dealership located in Charlotte NC committed to providing quality vehicles and exceptional customer service. We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our communitys automotive needs.
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Description of the Role As an Automotive Used Car Manager at Independence Mazda, you will be responsible for overseeing the used car sales department. Your main...
