Service BDC
Share
Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our team at Independence Mazda as a Service BDC (Business Development Center) representative in Charlotte this role you will be the primary point of contact for our service customers assisting with appointment scheduling follow-ups and providing excellent customer service to enhance the overall service experience.
Responsibilities
- Answer inbound service calls and schedule service appointments efficiently
- Perform outbound service calls and schedule service appointments efficiently
- Follow up with customers regarding service reminders and vehicle maintenance
- Maintain accurate records in the service database
- Assist the service department with customer inquiries and concerns
- Promote service specials and assist in marketing campaigns
- Coordinate with technicians and service advisors to ensure customer satisfaction
Requirements
- Strong communication and customer service skills
- Basic computer proficiency and data entry skills
- Ability to multi-task and work in a fast-paced environment
- Previous experience in automotive service or customer service is preferred
- Positive attitude and team-oriented mindset
- Valid drivers license
Benefits
- Competitive hourly wage of $15.00 per hour paid bi-weekly
- Opportunities for advancement and career development
- Supportive and friendly work environment
- Employee discounts and incentives
About the Company
Independence Mazda is a reputable dealership located in Charlotte NC committed to providing quality vehicles and exceptional customer service. We pride ourselves on maintaining a supportive workplace where employees can grow and thrive while serving our communitys automotive needs.
Key Skills
About Company
Description of the Role As an Automotive Used Car Manager at Independence Mazda, you will be responsible for overseeing the used car sales department. Your main...
