Buddies Golf Experience Coordinator
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Job Location:
Nekoosa, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Sand Valley is a golf resort and community settled gently upon 12000 acres of rugged pre-historic sand dunes in central Wisconsin. Here residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley Mammoth Dunes Sandbox The Lido Sedge Valley and Commons. Founded in 2016 by brothers Michael and Chris Keiser the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf Sand Valley is a year-round celebration of all the outdoors from fat-tire biking hiking and kayaking to ice hockey skating or a guided cold plunge. The resort now features a 13000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude Sand Valley helps guide guests through an immersive experience in Wisconsins natural beauty and away from the demands of daily life.
Position Summary
- The Buddies Golf Experience Coordinator role will enhance our ability to provide a world class experience for buddy golf groups typically ranging from 8 16 players. This position will play an instrumental role in organizing and implementing buddies group itineraries and is responsible for ensuring that guests receive outstanding customer service which meets and exceeds their expectations. Acts as lateral support for central reservations calls.
Primary Duties and Responsibilities
- Process requests for buddys golf group outings/events and individual/leisure reservations.
- Organize and handle all details for buddies golf groups including room reservations meals tee times and rooming lists other activities and billing.
- Facilitate amenity programs and upsells.
- Ensure proper communication between departments to facilitate the coordination of all guests needs and activities.
- Maintain group leads list keeping leads reservations blocks available inventory and contract processes up to date.
- Coordinate with central reservations team on reservations process.
- Maintain clear notes and records.
- Be knowledgeable of golf shop operations and merchandise restaurant and bar menus hotel operations and amenities in order to generate additional revenue through up-selling prior to and/or during outings/events. Assist guests with special requests.
- Monitor guest activities and customer satisfaction during group stay.
- Review billing statements throughout group stay.
- Performs other duties as appropriate.
Qualifications
- High school diploma required. College degree preferred.
- Demonstrated quality written verbal and interpersonal communication skills.
- Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
- Must possess telephone communication skills in terms of ability to negotiate convince upsell and influence potential guest decisions. Ability to operate computer and subsequent operating systems.
- Positive attitude professional manner and appearance in all situations.
Physical Requirements
- Physical activities may include as applicable to the role standing walking bending lifting and operating role specific tools or equipment. Lifting requirements vary by role and will be discussed during the interview process. Reasonable accommodations may be made in accordance with applicable law.
Working Conditions
- Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role season and business needs.
Perks
- Golf Privileges
- Retail & Restaurant Discounts
- Employee Meal Program
- Uniform Benefit Provided
- Employee Assistance Program Canopy
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
#sandvalley
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
