Automotive Service Advisor
Share
Job Location:
Goshen, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Automotive Service Advisor
Location: Eby Ford Goshen IN
About Eby Ford
Eby Ford has been a trusted part of the Goshen community providing reliable service with honesty professionalism and a commitment to long-term customer satisfaction. By working at a Ford dealership you become part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and to our customers.
Job Type & Pay
Job Type: Full-time
Pay: Competitive based on experience
Work Requirements
Work Schedule: Flexible hours Monday to Saturday (rotating as needed)
Ability to Commute: Goshen IN (Required)
Work Location: In person
Job Description
Eby Ford is seeking a motivated and customer-focused Service Advisor to join our service department. This role is critical in delivering a smooth and transparent service experience for our customers. The right candidate will be professional detail-oriented and eager to provide exceptional customer care from check-in to vehicle delivery.
Responsibilities
Greet customers promptly and courteously
Obtain vehicle and customer information accurately
Listen to customer concerns and clearly report all symptoms
Recommend appropriate maintenance based on vehicle age mileage and service history
Provide accurate estimates for labor and parts
Set up appointments establish follow-up times and maintain clear communication with customers
Coordinate loaner vehicles and verify insurance when needed
Monitor the status of each vehicle and update customers throughout the day
Ensure final invoices match the services performed and explain all work and charges
Work closely with technicians and parts staff to ensure a seamless repair process
Qualifications
Minimum of 1 year experience in a service department
High school diploma or equivalent
Previous experience as a service advisor assistant lane manager or service consultant
Previous experience at a Ford dealership is a plus
Strong knowledge of vehicle maintenance and repair
Ability to quickly identify problems and recommend solutions
Proven track record of exceptional customer satisfaction
Positive friendly attitude with an energetic personality
Willingness to learn new technologies and service procedures
Basic computer skills and ability to learn new systems
Ability to lift 50 pounds and stand for extended periods
Desire for a long-term career with a growing dealership
Personal and professional integrity
Why Join Eby Ford
Be part of a supportive family-owned dealership with deep local roots
Join a brand backed by tradition innovation and a focus on customer service
Work in a fast-paced team-oriented environment
Opportunities for career growth and ongoing training
Benefits
Competitive pay
Flexible working hours
Health insurance
Paid time off
401(k) plan
Equal Opportunity Employer Statement
Eby Ford is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race color religion sex national origin age disability genetic information sexual orientation pregnancy veteran status or any other protected characteristic under federal state or local law. We strive to maintain a workplace where everyone feels respected and empowered.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Automotive Lube TechnicianLocation: Eby Ford – Goshen, IN About Eby Ford Eby Ford has proudly served the Goshen community with professionalism, integrity, and...
