Claims Agent

State Of Maryland

Job Location:

Allegany, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Introduction

The Maryland Department of Labor Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time permanent position ofUnemployment Insurance Associate Ifunctioning as aBenefit Customer Agent.This recruitment will be used to fill current and future vacancies within the division and an eligible list of candidates will be maintained for one year after the announcements closing date.

This position plays a vital role in serving Marylanders who are seeking assistance with Unemployment Insurance benefits. As abenefits claims agent the Unemployment Insurance Associate I will help individuals understand and access the services and support available through the states Unemployment Insurance program.

We are committed to building a diverse and inclusive workforce.Spanish-speaking candidates are strongly encouraged to apply.

This position is eligible for a hybrid telework schedule of up to two (2) days per week contingent upon the successful completion of training and meeting all applicable telework requirements in accordance with agency policy.

GRADE

ASTD8

LOCATION OF POSITION

Allegany- 128 Baltimore St. Cumberland MD 21502

Wicomico- 1790 Westwood Dr. Salisbury MD 21801

Main Purpose of Job

The primary responsibility of this role is to serve as a Claims Agent within the Unemployment Insurance Claim Center conducting interviews and collecting information necessary to process benefit claims. This position involves telephone interactions to ensure the accurate and timely distribution of Unemployment Insurance benefits. Our core mission is to deliver exceptional customer-focused service that supports the economic stability of the State of Maryland.

Bilingual speakers are encouraged to apply.

POSITION DUTIES

This position duties consist of but not limited to the following:

Answering calls:Answering inbound calls in a timely manner and responding professionally when interviewing claimants for unemployment insurance benefits excellent customer service is provided over the telephone in order to obtain and record demographic wage and work information as well as information regarding severance and pension payments medical documentation disputed eligibility status and various other issues.

Identifying customer needs:Using active listening to understand customer questions complaints and overall needs in order to verify eligibility and ensure prompt payment of benefits.

Providing solutions:Entering claimant information into BEACON mainframe data system identify investigate and resolve problems related to individual claims for Unemployment Insurance benefits. Finding solutions to customer problems and providing sufficient answers

Redirecting customers:Routing calls to the appropriate departments or resources when needed.

MINIMUM QUALIFICATIONS

Education:Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:One Year of general clerical or call center experience working with the public directly.

Notes:

1. Applicants may substitute general clerical or call center experience for the required education at the rate of one year of experience for one year of education.

2. Applicants may substitute 30 credit hours at an accredited college or university for one year experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicantswho possess the following preferred qualification(s).Include clear and specific information on your application regardingyour qualifications.

High volume inbound call center experience

Experience identifying customer needs and resolving issues.

Experience working with various computer software programs.

SPECIAL REQUIREMENTS

Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment.

All candidates are subject to a background check against files maintained by the Division ofUnemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.

Please note:A resume may be attached as supplemental information; however only the information provided in the application will be reviewed and considered in the evaluation process.

All information concerning the qualifications including any required documentation (diploma transcript certificate etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information you may call International Consultants of Delaware Inc. or World Education Services Inc. 1- or .

EXAMINATION PROCESS

The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.

***Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.

BENEFITS

This is a full-time permanent position and eligible for full State benefits which include:

Flexible hours and hybrid teleworking

Paid holidays 12-13 per year

Generous paid leave package (annual sick personal and compensatory leave)

State Pension (defined benefit plan)

Tax-deferred supplemental retirement savings plans (401(k) and 457)

Comprehensive subsidized health dental and prescription plans with little to no deductibles free generic prescriptions and free preventative health services

Flexible Spending Account plans for Health Care and Daycare

State Employees Credit Union

To learn more please click this link:STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

U.S.Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans status.

If you are unable to apply online or encounter difficulty attaching required or optional documentation you may submit via email toPlease be sure to include your name identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.

Completed applications required documentation and any required addendums may be mailed to:

MD Dept. of Labor-Office of Human Resources
Attn: 26-/ (UI Associate I/SA)
100 S. Charles Street
Baltimore MD 21201

TTY Users: call via Maryland Relay

The MD State Application Form can be found online.

Maryland Department of Labor is an equal opportunity employer. It is the policy of MD Labor that all persons have equal opportunity and access to employment opportunities services and facilities without regard to race religion color sex age national origin or ancestry marital status parental status sexual orientation disability or veteran status.

Required Experience:

Unclear Seniority

IntroductionThe Maryland Department of Labor Division of Unemployment Insurance is seeking qualified and motivated individuals for the full-time permanent position ofUnemployment Insurance Associate Ifunctioning as aBenefit Customer Agent.This recruitment will be used to fill current and future vaca...