FT Salary MX Support Specialist Trainee

Hey there are you looking for an awesome 100% work-from-home opportunity Look no further because OneSupport is hiring Technical Support Representatives!

As part of our team youll enjoy lots of perks like a monthly salary of approximately 19000 MXN with an approximate 525 MXN remote allowance. Plus well provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role you ask As a member of our technical support team youll have the opportunity to provide troubleshooting assistance for both residential and business customers helping them overcome issues like slow internet speeds outages and email support. Its a challenging role but one thats incredibly rewarding - youll be making a genuine difference in the lives of people who rely on our services every day.

Computer Requirements:

For all Work-at-Home opportunities we have the following requirements. *Please note that we do not provide hardware/equipment and we are unable to accept Chromebooks.*

• Operating System (OS): Windows 10 or higher (must be native & activated)
• Processor: 2 Core processor needs a 2.0 GHz minimum clock speed OR 4 Core processor needs a 1.6 GHz minimum clock speed
• RAM: 3GB or higher
• Monitor Size: At least one 15 or larger monitor (more than one will make things easier)
• USB headset (Hard-wired not wireless recommend ensuring Skype-compatible)
• Webcam specifically for your intended work computer (Recommend ensuring Skype-compatible)
• A quiet distraction-free environment for the duration of your shift minus any breaks

Internet Requirements:

• You must have DSL Cable or Fiber internet only we are unable to accept fixed wireless hotspot or satellite internet.
• Internet speeds of at least 2mbps download 1mbps upload with ideally less than 100ms ping and jitter to ensure a reliable internet connection (there is an internet speed test linked in the application)
• The ability to have a direct Ethernet connection to ensure a reliable internet connection

Skills & Other Requirements:

• Typing speed of 40WPM with at least 80% accuracy (there is a typing test linked in the application)
• Sitting or standing at your work station for the duration of your shift minus any breaks
• Multitasking capabilities with the ability to react quickly in a fast-paced environment
• Ability to follow instructions research and utilize resources and adapt to changes in procedures
• This job also requires a quiet and distraction-free workspace

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Required Experience:

Intern