Customer Business Leader, Ecommerce

Job Description:

The Customer Business Leader Ecommerce is responsible for leading the full digital commerce agenda across Amazon PurePlay and OMNI retail partners. This role owns the strategic direction P&L delivery and longterm growth roadmap for the companys digital business ensuring Bens Original Seeds of Change and Tasty Bite brands accelerate penetration share and profitability across all online channels.

This leader will oversee the OMNI Analytics & Customer Management function guide the Amazon business endtoend develop scalable strategies for emerging PurePlay partners and be a Center of Excellence for Omni retail partners. Success requires a blend of commercial leadership digital expertise operational excellence and crossfunctional orchestration to deliver sustainable growth in a rapidly evolving ecommerce landscape.

What are we looking for

• Bachelors degree required MBA preferred
• 812 years of progressive experience in ECommerce OMNI Category Management or CPG commercial roles
• Proven leadership of Amazon or major eretailer businesses with full P&L accountability
• Strong understanding of digital merchandising retail media content management and search optimization
• Demonstrated ability to translate data into strategy and drive crossfunctional action
• Experience managing and developing teams
• Entrepreneurial mindset with a track record of building new capabilities or scaling new channels
• Exceptional communication negotiation and stakeholder management skills
• Highly organized with strong planning prioritization and financial acumen

What will be your key responsibilities

Strategic Leadership & Business Ownership

• Define and lead the longterm ecommerce strategy across Amazon PurePlay and OMNI retail partners.
• Own full P&L accountability for Amazon and PurePlay accounts ensuring delivery of NSV profit share and digital shelf KPIs.
• Establish annual channel strategy and plans growth targets and investment strategies aligned with business objectives.
• Identify and develop new digital commerce opportunities including emerging PurePlay platforms and marketplace models.

Team Leadership & Capability Building

• Lead coach and develop team.
• Build organizational capability in digital commerce including analytics content excellence and customer management.
• Provide strategic direction and support to Brick & Click teams to elevate OMNI performance across Partner and Scale customers.

Customer & Account Management

• Oversee strategic relationships with Amazon and key PurePlay partners ensuring alignment on joint business plans and growth initiatives.
• Guide execution of sales plans trade investments retail media and promotional strategies.
• Ensure bestinclass product presentation content accuracy and search performance in partnership with the OMNI Content Manager.

Insights Analytics & Performance Management

• Champion the use of OMNI data insights and analytics to drive decisionmaking and commercial strategy.
• Monitor performance against sales trade digital shelf and operational KPIs taking decisive action to coursecorrect.
• Lead quarterly and annual business reviews with internal leadership and external customers.

CrossFunctional Collaboration

• Partner with Digital Marketing to align retail media brand campaigns and digital shelf strategy.
• Collaborate with Supply Chain to ensure strong service levels demand accuracy and operational excellence.
• Work with Finance to manage budgets forecast performance and optimize profitability.

Innovation & Continuous Improvement

• Drive digital transformation initiatives that enhance customer experience operational efficiency and channel competitiveness.
• Stay ahead of industry trends platform changes and competitive dynamics to inform strategy and maintain leadership in the category.

What can you expect from Mars

• Work with diverse and talented Associates all guided by the Five Principles.
• Join a purpose driven company where were striving to build the world we want tomorrow today.
• A strong focus on learning and development support from day one including access to our in-house Mars University.
• An industry competitive salary and benefits package including company bonus.

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The base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.