Inside Sales Professional

SafeStreets USA is dedicated to creating safer stronger communities across the country.Werelooking for passionate collaborative and detail-oriented professionals to join our 1000-member team. At SafeStreets USAyoullwork in a supportive environment where innovation integrity and community impact are at the heart of everything we do.

Job Summary

The Inside Sales Professionalâis responsible forâhandling inbound and outbound sales calls and converting qualified leads into home security customers. This role focuses on consistent execution of the sales process urgency in scheduling installations and collecting activation at the point of sale. Inside Sales Professionals are measured by conversion installation outcomes efficiency and install speed. This is a full-time performance-driven role.â

Essential Functions and Responsibilities

The essential functions listed below are representative of the dutiesââto successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions.â

• Handle inbound and outbound sales calls in a professional and compliant mannerâ

• Present home security solutions clearly and confidently to prospective customersâ

• Convert qualified leads into completed sales following approved scripts and processesâ

• Schedule customer installations with a target baseline ofâ10 daysâor fewer from sale to installâ

• Collect activation payments at the time of sale whenever possible (Charge Today)â

• Accurately document customer information and sales activity in CRM systemsâ

• Manage call flow efficiently to maximize talk time and sales opportunitiesâ

• Participate in coaching sessions call reviews and ongoing trainingâ

• Maintain compliance with company policies quality standards and regulatory requirementsâ

• Consistently meet or exceed individual performance goalsâ

Competencies &KPIs

• ConversionâPercentage:âLead toâsaleâ

• In-GroundâPercentage:âSale to installâ

• EfficiencyâPercentage:âSales or revenue per hour workedâ

• Charge TodayâPercentage:âActivation collected at point of saleâ

• Days to Install:âAverage days from sale to installation (10-day baseline expectation)â

• Call Activity:âCalls handled per hour and schedule adherenceâ

SkillsPhysicalDemands & Work Environment

• Must be able toâlift upâto 25âlbsâand sit or stand for periods throughout theâwork dayâ

• Work is performed in a remote or office-based inside sales environmentâ

• Minimal travelââ(if applicable)â

Licenses Certifications &Educational Requirements

• All SafeStreetsemployees must be 18 yearsof ageor older.

• Education Requiredâ
  - High school diploma or GEDâPreferredâ

• Experience Requiredâ
  - Strong verbal communication and active listening skills - Ability to follow structured sales processes and accept coaching - Basic computerâproficiencyâand comfort using CRM systemsâ

• Certifications/Licenses Requiredâ
  - Noneââfor this roleâ

• Preferred Qualificationsâ
  -âPreviousâinside sales call center or customer-facing experience - Experience sellingâhome security telecom or subscription-based services -âDemonstratedâability to consistently meet or exceed sales goalsâ

Compensation

SafeStreets compensation may include base pay and for eligible roles variablecompensationor bonuses.Variable andbonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal state and local wage laws including applicable minimum wage and overtime requirements.Variable pay is defined asâcommission-based compensation tied to completed sales and performance metricsâand will be shared in a separate compensation plan.