Head of Retail Stores & Operations

Cottonwood Heights, UT - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Backcountry our mission is to connect people to their passions. Our four online storesBackcountry Competitive Cyclist MotoSport and SteepandCheapaim to supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor products superior shopping experience personalized Gearhead expertise lightning-fast and accurate fulfillment and inspirational informative and community-centered content.

The Head of Retail Stores & Operations leads Backcountrys retail organization holding full accountability for store performance culture talent and P&L across all locations. This leader serves as the primary liaison between stores and all corporate functions championing field needs driving HQ alignment and ensuring store teams are equipped to execute at the highest level. They set ambitious goals drive accountability at every level and build a high-performing customer-centric organization that delivers consistent sales growth profitability and communityconnection.

Reports To:Senior Vice President of Stores

Travel:Frequent store visits required must be based in Utah (Salt Lake City area)

Schedule:Flexible including nights weekends and holidays

Physical:Ability to lift a minimum of 50 lbs.

ESSENTIAL RESPONSIBILITIES:

Strategic Leadership
Set the vision and standards for retail operations challenging teams to innovate and execute with discipline
Hold field leaders accountable to goals timelines and brand standards across all locations
Partner cross-functionally with Merchandising Pricing Marketing Finance and HR to align store execution with company strategy
Represent and promote Backcountrys brand and values in local communities fostering authentic connections with outdoor enthusiasts local organizations and brand partners to deepen customer loyalty and regional presence.

Financial Management
Own retail P&L budgeting forecasting payroll inventory and operational efficiency
Drive top-line sales growth and bottom-line profitability with a data-informed approach
Monitor and respond to financial performance across the portfolio with urgency and precision

Performance & Customer Experience
Define clear KPIs equip teams with the right tools and drive consistent achievement of goals.
Champion a customer-obsessed culture that drives loyalty conversion and an exceptional in-store experience
Ensure store execution aligns with broader customer service and sales growth initiatives

Talent & Development
Recruit develop and retain top talent with a focus on high performance and succession planning
Build innovative training programs that empower managers to lead effective teams and elevate store performance
Champion diversity and inclusion across hiring development and team culture

Communication & Culture
Foster open transparent communication across all levels of the organization
Encourage feedback loops that drive continuous improvement in operations and experience
Model Backcountrys core values through visible accessible leadership**

QUALIFICATIONS:

5 years of multi-unit retail leadership with direct ownership across budgeting forecasting and operational efficiency
Proven track record of driving sales growth and profitability across a multi-unit retail portfolio.
Demonstrated ability to lead develop and hold remote teams accountable
Clear concise communicator across all levels of the business
Proficient in Microsoft 365 (Word Excel SharePoint Forms) and POS systems; Google Suite a plus
Ability to build and maintain strong internal and external partnerships
Must be based in Utah (Salt Lake City area)

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Required Experience:

Director