Service Coordinator
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Job Location:
Rochester, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We offer a broad spectrum of commercial and residential HVAC and facilities services from rooftop to foundation and everything in addition to HVAC repairs and maintenance our portfolio of facilities services includes on-site personnel for building management operations and maintenance.
Job Summary
EMCOR Services Betlem is looking for a Service Coordiniator. The primary responsibilities of this position include: customer communication planning dispatching use of company software systems and other tasks as described in detail below. Ensure that all tasks assigned to you are organized performed safely and completed in a timely manner.
Essential Duties & Responsibilities
Perform the following work order tasking for all commercial service technicians (performed daily):
- Create call slips and work orders w/ all pertinent client information in COINS.
- Prioritize schedule and assign work orders to technicians.
- Dispatch (send work order to iPads) and verify technicians have started calls.
- Update work order status on all assigned work orders.
- Ensure all complete calls are closed each day (this should be performed throughout the day).
- Be sure all time is coded properly remarks are edited materials and other costs listed properly.
- Scan all incomplete work orders to ensure they are being addressed timely.
- Contact technicians on open calls to get updates.
Other general tasking (performed daily):
- Verify time cards are submitted for all iPad users each morning (by 10AM) for the prior day.
- Call each technician that has not submitted time cards by 10AM to ensure they transmit.
- Email service managers the names of the technicians that are not in compliance with this process requirement.
- Each morning review all calls from the prior night/weekend discuss with the technician(s) and enter into COINS.
General Duties and Responsibilities:
- Develop a detailed understanding of all commercial service technicians skills.
- Maximize the productivity and quality of the service technicians and insure prompt attention to emergency jobs.
- Before leaving each day make sure every tech has a job released on the CMS board for the next day.
- Create work-week numbers and dispatch as applicable.
- Follow-up of National Accounts service calls (eta what was found if quote is needed and completion date) on line.
- Follow-up of parts waiting on quoted work for assigned techs. Make notation on call slip as to date and who you spoke with (weekly at a minimum).
- Weekly text message and e-mail of our on-call personnel.
- Follow-up on incomplete work to make sure it gets completed in a timely manner.
- Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
- Suggest methods of improvement to the operations manager.
Qualifications
- Have strong organizational skills.
- Climb stairs as required.
- Computer skills ability to learn new programs and use company software systems.
- Be self-motivated and a team player.
- Demonstrate a great work ethic.
- Multi task.
- Adhere to safety requirements in shop (i.e. safety glasses safety shoes hard hats etc.)
- Other responsibilities may be added to this job description as situation requires
Work Environment
What we Offer:
- Competitive Salary
- Comprenhensive Benefits Package (Includes Medical Dental and Vision)
- Paid Time Off and Holiday Pay
- Health Savings and Flexible Spending Accounts
- 401(k) Savings Plan
- Employee Assistance Program
The Betlem Team:
Join a company with a century-long tradition of excellence a supportive team environment and opportunities for career growth. At Betlem your skills and dedication are recognized valued and rewarded.
Equal Opportunity Employer
Affirmative Action Policy
Please review our Affirmative Action Policy.
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Geographic Disclosure
Compensation Range-$20.00/hour-$25.00/hour
#betlem
#LI-P1
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
