Seasonal Customer Service Representative
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Job Location:
Devens, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
As a Seasonal Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone fax and e-mail to provide information in response to general inquiries resolving issues and handling requests.
Start time: 8:00 AM; Monday-Friday
Position Summary:
As a Seasonal Customer Service Representative for Pyle you will be interacting with customers (both internal and external) via phone fax and e-mail to provide information in response to general inquiries resolving issues and handling requests.
The responsibilities of the position include butarenot limited to:
- Scheduling pick-ups tracing shipments providing shipment ETAs rate quotes and or freight charges
- Coordinating with internal departments as well as partners delivery agents brokers and container stations to schedule shipments and handle customer issues
- Scheduling delivery appointments and handle re-consignments
- Coordinating communication with customers drivers and Accounts Receivable regarding Driver Collect and C.O.D. shipments
- Ensuring the accurate billing of shipments
- Compiling and delivering custom reports; performing daily audits of reports
- Documenting all customer interactions for follow up and record keeping purposes
- Assisting customers with My Pyle registration and utilization of our web site
- Meeting the standards for all Key Performance Indicators (Call Quality Process Knowledge Assessment Adherence to Schedule Make Busy % Contacts per Hour)
To be qualified for this position you must possess the following:
- Experience in a fast-paced work environment; strong attention to detail
- Strong familiarity with MS Office (Word Excel and Outlook); basic typing skills
- Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
- Willingness to maintain a flexible schedule to meet the needs of the business including but not limited to early mornings evenings and non-traditional holidays
The following skillsets are preferred but not required:
- Minimum 1 year of prior customer service experience
For a full job description associated with this posting please contact A. Duie Pyles Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
The Northeast’s premier transportation and logistics provider with extended coverage through partnerships into the Southeast, Midwest and Canada.
