Head of Operations & Delivery

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Head of Operations & Delivery

Location: London England United Kingdom (2-3 days a week from our London offices)

About the role:

This is an opportunity to join one of our clients OLIVERs award-winning in-house studio as Head of Operations & Delivery driving operational excellence and delivery leadership across multi-market programmes for our FMCG clients. Shape the operational backbone of creative delivery that powers exceptional client outcomes. Based in the UK with hybrid working arrangements youll lead delivery and operations teams across multiple markets ensuring projects run seamlessly from brief to brilliant execution.

Your operational expertise and hands-on leadership will drive financial
performance delivery excellence and team success across complex business-critical support flexible working and are open to different arrangements. We offer reasonable
adjustments throughout the process.

Youll be the strategic and operational force behind seamless project delivery that drives exceptional results for global FMCG brands. Working at the intersection of creative production financial performance and people leadership youll translate complex client requirements into efficient delivery systems that exceed expectations.
Were looking for someone who can balance strategic oversight with hands-on problem-solving finding innovative approaches that optimise both quality and commercial
outcomes. Success means delivering projects on time and on budget while building high-performing teams and sustainable operational frameworks.

What you will be doing:

• Lead complex multi-market programmes that deliver measurable client impact and business growth
• Drive delivery P&L performance achieving financial targets through strategic resource planning and commercial optimization
• Transform operational challenges into streamlined processes that improve efficiency and team effectiveness
• Build and mentor high-performing delivery teams across Project Directors Operations Directors and Operations Managers
• Collaborate with Global Programme Directors and client stakeholders to shape delivery strategy and execution
• Guide resource planning and capacity management that balances utilization optimization with team wellbeing
• Create governance frameworks and quality assurance processes that ensure consistent delivery excellence
• Lead AI and innovation project delivery establishing new standards for creative and operational efficiency
• Shape commercial models and pricing strategies that drive sustainable business growth
• Deliver operational KPIs that demonstrate continuous improvement and competitive advantage

What you need to be great in this role:

• A proven track record of leading delivery and operations in creative/agency environments with strong evidence of P&L management and team development
• Commercial and financial expertise that connects operational decisions to business outcomes and client value
• Proven ability to lead complex multi-market programmes with systematic problem-solving and escalation management
• Expertise in creative production processes digital workflows and content delivery across multiple channels
• Experience managing workforce planning performance development and organizational design with empathy and accountability
• A talent for stakeholder management across all organizational levels from team members to senior client executives
• The ability to balance strategic thinking with hands-on execution adapting approaches based on project complexity and market needs
• An understanding of asset-based pricing models resource optimization and vendor management best practices
• Gen AI & Agentic Thinking:
  • Strategic integration of AI tools (ChatGPT Claude project management AI analytics platforms) to enhance delivery efficiency and quality control
  • Agentic leadership: systematic approach to complex operational challenges breaking down multi-market programmes into manageable components
  • Experience establishing AI governance frameworks and quality standards for delivery teams
  • Understanding of AIs role in creative production workflows with ability to guide responsible implementation
  • Advanced agentic thinking for strategic planning: identifying optimal delivery approaches and executing with clear reasoning
  • Ability to drive AI capability development across teams while maintaining human creativity and client relationship excellence
• Experience includes:
  • 10 years in delivery or operations roles within creative environments
  • 5 years in leadership positions with P&L responsibility and team management
  • Hands-on experience with FMCG clients or similar large-scale accounts (preferred)
  • Background in both waterfall and agile methodologies
  • International market experience across multiple regions

Req ID: 16405
#LI-KA1 #LI-Hybrid #LI-director

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.