PA Managing Director Retail

At the heart of everything we do is our vision to change lives every day and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK part of the Allwyn Entertainment Group a multi-national lottery operator with a market-leading presence acrossthe USA (Michigan and Illinois) andEurope includingCzech Republic Austria GreeceCyprusand Italy.

While the main contribution of The National Lottery to society is through the funds togood causes at Allwynwe put our purpose and values at the heart of everything we us as we embark on a once-in-a-lifetime largescale transformation journey by creating a National Lottery that delivers more money togood causes.

Welltalk a bit more about us further down the page but for now letstalk about the role and whowerelooking for

A bit about the role

• This role is responsible for the efficient daily operation of the Retail Team working in a fast-paced and challenging environment acting as the go to for the department.

• Diary management making sure the MD each know where they need to be and when.

• As requested managing the MDs individual inbox flagging any important emails and helping direct any queries.

• Providing a friendly and professional main point of contact on behalf of the MD guided by the MDs priorities to review incoming internal and external business ensuring that the MD is equipped to deal with the most relevant issues.

• Own and manage the processing of multiple departmental-oriented processes

• Maintain an awareness of the key issues and activities taking place within both the Company and Department to enable an understanding to be had of key interfaces which impact on the MD.

• Making judgements on what action is appropriate liaising with others as needed organising meetings and managing the diary to maximise the MDs time and make effective use of travel/transport arrangements.

• Organising papers and reports to ensure the MD is in possession of all relevant information when attending Company and Business meetings and events.

• Production and preparation of letters reports presentations and other documentation and managing sensitive information and highly confidential documents with discretion.

• Managing each the MDs individual expenses claims.

• Resolve any administration issues or queries and undertake other ad-hoc support tasks as requested.

• Manage and co-ordinate the Senior Team meeting / department meetings for internal and external guests

• Works closely with the Senior team supporting the smooth running of the team and a positive team culture.

• Help keep the wider team engaged organising team days and departmental events when requested by the MD.

Whatyoullbe doing

Expertise: Business Expertise

• Has developed breadth and/or depth of skills in more than one activity process or function or acts as the technical expert in an area.

Delivering Solutions: Problem Solving

• Identifies and solves complex problems likely to be consulted when problems arise with little or no precedent; Problems are likely to involve some investigation and data gathering.

Impact: Influence

• Prioritises organises and makes decisions related to own work; Uses discretion to modify work practices and processes to achieve results or improve efficiency existing processes and solutions; Evaluates suggestions of others to improve the efficiency of the team.

Impact: Customer Focus

• Anticipates customer needs; assesses requirements and identifies new solutions; Develops processes that address customer problems needs or requirements.

Delivering Solutions: Continuous Improvement & Process

• Applies own expertise to identify implement and adapt policies with the aim of improved efficiency and effectiveness across own or multiple work areas.

What experiencewerelooking for

• Ability to build effective relationships with internal and external stakeholders.

• Excellent written and oral communication skills.

• Ability to learn quickly and take on new tasks.

• Excellent attention to detail.

• Focus on delivery particularly under tight timescales.

• Ability to use Microsoft packages including Word PowerPoint and Excel.

• Ability to use Microsoft Outlook/Teams docs as a tool to prioritise tasks arrange meetings and manage others schedules.

• Knowledge in practice of relevant company and department procedures

• A minimum of two general administrative experiences within an office environment

About us

At Allwyn we are dedicated to changing lives and growing the National Lottery responsibly championing its positive impact on people places and the planet.

• Innovation -We pride ourselves on it!Wereconstantly looking for new ways to excite our customers bringing new products to market toenjoywhich is all supported by our responsible play values and making them accessible to all.

• Giving back Did you know that playing the lottery generates around 30m a week for charities andgood causesin the UK Our aim is to have doubled this number by the end of the first 10-year license.

• Sustainability Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and transitioned to renewable energy providers made our London and Watford offices zero gas and ensured our fleet consists of low-emission additionwereworking with our value chain partners to develop a net zero target date.

• Empowering every voice We believe in creating a culture where everyone feels they belong can be themselves has access to opportunities and can thrive for the benefit of good diverse teams are working hard to make all parts of The National Lottery inclusive whether people play a game in a store or onlinebecause when everyone can play everyonewins..

An inclusive reward offering with wellbeing at the centre

At Allwyn inclusion is built into how we care for our people. Our benefits and policies support colleaguesand their familiesat every stage of life and career. By prioritising wellbeing and belonging we create a workplace where everyone feels valued rewarded and empowered to people are more than colleagues -theyrewinners driving positive change and making a real difference in communities.

We are a Disability Confident Leader which meanswevetaken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need anyassistanceor adjustments to this job description or in the application process please contact a member of the talent team atandwellbe happy to help.

BENEFITS

• CompanyBonusScheme

• Matched pension contributions up to 8.5%

• 26 days annual leave 2 Life Days (and bank holidays)

• Single Private Health Cover

• Complimentary Private Medical

• Income Protection

• Flexible Benefits EV SchemeMoney Coach Will WritingMortgage AdviceDental and Eye Care Schemes.

• EnhancedFamily Leave (MaternityPaternity Adoption)

• WellnessAllowance500

• Employee AssistanceProgramme

• Discounted Health Assessments

• Volunteering Days

• Matched Funding

Required Experience:

Director