Process developer Invoice to cash (RCM)

Ready to shape the future of work
At Genpact wedontjust adapt to changewe drive it. AI and digital innovation are redefining industries andwereleading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of howwerescaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a teamthatsshaping the future this is your moment.

We are inviting applications for the role ofProcess Developer Invoice to cash (RCM)
Job Responsibilities:

• Inbound & outbound calling

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

• Make collection calls to the customers emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books including validating credits or debits and sending them to customer for collection or refund and follow up on customer/internal disputes customer questions and working between departments to get a resolution

• Provide payment plans basis customer requirement

• This role involves close collaboration with internal departments such as customer service Finance team benefits and eligibility teams etc.

Qualifications weseekin you!

Minimum qualifications:

Education levelrequired: Graduate in any stream
Relevant years of experience

Soft skills: Excellent Communication Skills (verbal and written) Professional email writing skills professional business telephone conversations
Demonstrated ability to handle challenging customer interactions and negotiate effectively.

Skills Required:

• Good customer handling skills

• Effective communication skills both written and Verbal is required.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga starter kit paying to apply orpurchasingequipment or training