Infrastructure Engineer, Managed Services
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1 Vacancy
Job Summary
Infrastructure Engineer Managed Services
At Horizontal Digital we hold ourselves to one key belief: Youre only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites apps portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy data design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
Were not ones to sit on our hands and wait. Instead we anticipate opportunities collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies we welcome the unexpected and constantly anticipate whats next.
Elevate empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger more inspiring ideas.
But enough about us. Lets talk about you.
As a Managed Services Engineer you will be part of a global team of experienced Application and Infrastructure engineers. You will have a unique opportunity in flexibility to develop your own talents by improving your analysis and troubleshooting skillsets and have the option to work closely with varying team disciplines and expand your knowledge in other domains of web application and environment management.
What youll do:
- Analyze and review system/cloud logs to determine the root cause of issues reported by the monitoring tool/client.
- Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations.
- Work directly with the client on infrastructure enhancements and error/incident resolution on a per-ticket basis.
- Educate yourself on a variety of different clients their industries and their infrastructure platform to offer solutions in the moment and forward-thinking recommendations.
- Learn and develop your experience with tools technologies and platforms like Vercel Netlify Sitecore Coveo Solr Contenful Order Cloud Azure Cloud AWS JSS and a variety of custom solutions.
- Participate in a weekly on-call rotation with all other team members.
Who you are:
- A collaborative individual who is not afraid to work directly with team members or leaders in pursuit of high-quality solutions.
- A driven self-starter interested in expanding their knowledge base and will make good use of learning materials during downtime.
- A friendly and communicative partner for our clients who understands that not all clients are as technically oriented as yourself.
- An analytical engineer who does not shy away from difficult problems and prides themselves in fully understanding the situation faced before providing a recommended solution.
What you bring:
- Minimum 4 years of experience in managing Cloud/Self Hosted Infrastructure.
- Minimum 3 years of experience in managing Azure Cloud and/or AWS Cloud is must.
- Experience with Azure DevOps GitHub or other code repository tools is a plus.
- Experience with Sitecore or CMS is a plus.
- Experience with Vercel or Netlify is a plus.
Required Experience:
IC
Key Skills
- Jenkins
- Ruby
- Python
- Active Directory
- Cloud
- PowerShell
- Windows
- AWS
- Linux
- SAN
- Java
- Troubleshoot
- Backup
- Puppet
- hardware
About Company
Horizontal Digital is an experience-forward consultancy that builds exceptional website, mobile, ecommerce and portal experiences that meet customers with the right message, at the right moment. We deliver on this promise by fusing every digital touchpoint with customer data from sale ... View more
