Field Services Technician I (North Florida WM)
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Job Location:
Tallahassee, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Field Services Technician I North Florida Region
Department: Managed Services (MSP)
Employment Type: Full-Time Non-Exempt
Work Environment: Hybrid (Regional Field-Based Role)
Location: Tallahassee and surrounding areas
Position SummaryDAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the North Florida (Tallahassee and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region.
The ideal candidate is proactive organized customer-focused and comfortable working independently in a hybrid environment while collaborating with a broader managed services team.Essential Duties & Responsibilities
- Provide timely updates and clear communication to clients regarding service requests.
- Resolve support tickets within defined Service Level Agreements (SLAs).
- Manage assigned tickets through completion; escalate issues as appropriate.
- Provide onsite technical support at multiple client facilities within the assigned region.
- Travel to client locations for incidents projects installations and assessments.
- Install configure and troubleshoot PCs hardware software and network equipment.
- Maintain accurate documentation and asset records in IT Glue.
- Participate in after-hours on-call rotation as required.
- High school diploma or GED required (Associates or Bachelors degree in IT preferred).
- 13 years of experience in field services or IT support.
- Strong troubleshooting communication and customer service skills.
- Fundamental networking knowledge.
- Working knowledge of Windows operating systems macOS and basic Linux environments and Microsoft 365 and Office products.
- Basic familiarity with Windows Server Azure AWS and WVD.
- Ability to travel within the assigned region and work flexible hours as needed.
- CompTIA A and/or Network certifications
- Prior experience in an MSP environment
- Healthcare IT experience
DAS Health is a leading provider of healthcare IT and business solutions supporting healthcare and senior living clients nationwide. We are committed to delivering exceptional service while fostering a collaborative growth-oriented work environment.Why Join DAS Health
- Supportive team-oriented culture
- Opportunities for technical skill growth and career advancement
- Mission-driven work supporting healthcare organizations
- Competitive benefits package
Required Experience:
Manager
Key Skills
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
