Experienced Service Advisor
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Airport Marina Ford is seeking an experienced and customer-focused Automotive Service Advisor / Service Consultant to join our high-performing service department. This role is ideal for a professional who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience.
As a Service Advisor you are the primary point of contact in the service drive. You will greet customers write repair orders recommend maintenance coordinate technician workflow and ensure every guest receives prompt professional service from start to finish.
Previous Ford Service Advisor experience is strongly preferred.
Interested candidates are encouraged to apply directly at as well!
Why Join Airport Marina Ford
At Airport Marina Ford we are committed to making every customer a customer for life. We believe happy employees create happy customers and we reward hard work professionalism and motivation. As a family-owned and operated dealership every team member plays a vital role in our continued success and reputation for award-winning service.
Compensation & Benefits
Medical and dental insurance
401(k) retirement plan
Paid time off and vacation
Paid training and ongoing professional development
Career growth opportunities
Employee vehicle purchase plans
Long-term job security
Health and wellness support
Flexible work schedule
Employee discounts on products and services
Key Responsibilities
Greet customers promptly in the service drive and open accurate repair orders
Listen carefully to vehicle concerns and document symptoms clearly
Explain recommended maintenance and repair services
Manage the daily flow of the service lane to ensure efficiency and customer satisfaction
Schedule appointments and coordinate technician workflow
Distribute repair orders effectively to maximize productivity and billed hours
Maintain consistent communication with customers regarding repair status and completion times
Provide concierge-level service for all phone and in-person inquiries
Ensure technician time is fully utilized and daily production goals are met
Review completed repairs and explain invoices to customers
Qualifications
Minimum 2 years of Ford Service Advisor experience strongly preferred
Previous Automotive Service Advisor or Service Consultant experience required
Strong understanding of repair orders warranty procedures and technician scheduling
Excellent communication and customer service skills
Proven ability to manage workflow and multitask in a high-volume service department
Professional appearance and demeanor
Strong organizational and time management skills
Clean driving record
Willingness to complete pre-employment background check and drug screening
Airport Marina Ford is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information pregnancy or any other characteristic protected by law. Our equal employment opportunity policy applies to all aspects of employment including recruitment hiring promotion compensation benefits training and termination. We are committed to maintaining a fair respectful and merit-based workplace.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
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