Retail Showroom Host

About the role

Were looking for someone to be the face of our showroom the first impression every customer gets when they walk through our doors.

This isnt a typical retail job. Our customers arent browsing. Theyre enthusiasts. Theyre buying a piece theyll cook on for the next thirty years and eventually hand down to someone they love. They want to talk about it. They have questions. They want to be in the right hands.

Thats where you come in. Youll greet and assist customers educate them about our products and brand story facilitate transactions help maintain our showroom environment and collaborate with our ecommerce marketing and sales teams as needed. Youll also have the opportunity to help shape what a world-class Smithey retail experience looks like as we continue to grow.

You Might Be a Great Fit If

• You already think about food cooking and the tools behind a great meal
• Five-star service isnt a phrase that makes you roll your eyes its genuinely how you operate
• Youve worked in hospitality high-end retail or a customer-facing role where the experience mattered as much as the transaction
• You take pride in a well-run space and notice the details others walk past
• You want to represent a product youd actually be proud to own

What youll Do

• Deliver a consistently excellent customer experience from arrival to departure warm knowledgeable and genuinely memorable
• Greet assist and educate customers about Smitheys cookware brand story and full product lineup
• Facilitate transactions and assist with orders returns and exchanges on Shopify POS
• Monitor showroom inventory and coordinate restocking from the warehouse
• Keep the showroom in exceptional shape cleaning organizing and light outdoor upkeep (plant watering leaf blowing)
• Travel to 34 in-person events and shows annually including occasional weekends
• Communicate and collaborate with the broader team via Microsoft Teams and email

What Were Looking For

Genuine enthusiasm for people and for the Smithey brand

Experience in customer-facing roles luxury or high-end retail a strong plus

Exceptional communication skills written and verbal

Strong organizational instincts and meticulous attention to detail

Tech-savvy and comfortable learning new systems (Shopify experience a plus)

Self-starter who takes initiative rather than waiting to be told what to do

Flexibility to work weekends as needed especially during holiday season (OctoberDecember)

A Note on Weekends

Weekend availability is required for this role. Weekend shifts are not every week but this position requires flexibility for showroom coverage special events and our busy holiday season. Scheduling needs are communicated as far in advance as possible.

Physical Requirements

This is an active in-person role. You should be comfortable on your feet for extended periods able to lift up to 50 lbs and able to perform light cleaning and outdoor maintenance tasks.

How to Apply

Submit your resume and answer one question below.

As part of our process we ask candidates to complete a behavioral assessment through Predictive Index that helps us better understand how you work and how that relates to this role. Please complete the assessment here. If you require an accommodation contact .