Customer Success Manager

For this role we will only consider candidates who are currently based in the Netherlands.

About SkinVision

Skin cancer cases are growing at an alarming rate fact 1 in 5 people will get skin cancer but only 3% of the high-risk population is known to the health authorities.

At SkinVision we are on a mission to save the lives of 250000 people in the next ten years by revolutionizing skin care management. Our technology allows users to take ownership of their skin health recognizing (early) signs of skin cancer from anywhere at any time by combining the recommendations of AI and dermatologists.

Customer Success Manager at SkinVision

SkinVision is looking for a Customer Success Manager to support our partner this role you will own the entire partner lifecycle from onboarding and activation to ongoing success growth and renewal.

You will be responsible for activation results and long-term value delivery by guiding partners through onboarding integration and continued usage. The role focuses on relationship strength KPI alignment operational execution and measurable outcomes.

You will collaborate closely with teams across business development product technology marketing legal and customer service to deliver a seamless partner experience and continuously improve performance.

The role combines operational responsibility with commercial insight where data-driven decision-making and strong partner relationships are central.

What You Will Do

• Own the full customer journey including onboarding activation growth value reinforcement performance management and renewal strategy

• Lead partner onboarding and technical implementation including API integrations workflow alignment internal processes and technical setup

• Track activation and outcomes through dashboards monitoring skin checks user activation and performance trends

• Ensure all agreed partner KPIs are met by identifying trends early anticipating needs and proactively resolving bottlenecks

• Deliver structured business reviews reporting and insights to keep partners aligned with their objectives

• Build and maintain strong partner relationships based on trust clear communication and measurable value

• Identify risks early and coordinate internally to resolve them ensuring partner success and renewals stay on track

• Support commercial discussions around contract renewals expansions usage forecasts and contract alignment

• Propose and coordinate partner campaigns based on meaningful user outcomes and usage insights

• Work cross-functionally with product technology marketing legal and customer service to ensure smooth execution and continuous improvement

• Translate partner needs and feedback into actionable insights for internal teams

• Advise partners on best practices to effectively integrate and promote SkinVision within their own processes

What We Are Looking For

• 3 years of experience in Customer Success within SaaS digital health or technology-led companies

• Experience with API integrations technical onboarding or working closely with development teams

• Experience conducting business reviews managing performance reporting and supporting renewal or commercial processes

• Strong understanding of dashboards KPIs and data-driven decision making

• Excellent communication and stakeholder management skills with the ability to present outcomes data and recommendations clearly

• Strong operational mindset combined with commercial awareness

• Ability to manage multiple partners projects and timelines simultaneously

• Experience working cross-functionally with technical and business teams

• Proactive analytical and confident in managing partners at different lifecycle stages

• Dutch language skills are a strong plus
  

Nice to Have

• Experience with digital health insurance partners or healthtech ecosystems

• Familiarity with mobile app analytics or healthtech solutions

• Experience working in scale-up environments

• Experience with tools such as Pipedrive Looker Zendesk Jira and Confluence
  

What We Offer

• 3 office days per week with a healthy lunch and 2 days working from home

• A competitive salary based on your experience

• Join our enthusiastic and professional team with colleagues from all over the world

• Work in a dynamic and rapidly growing scale-up in Amsterdam

• Unlimited skin checks for you

• Regular team events including weekly drinks and frequent dinners
  

Ready to Make an Impact

Ready to use your skills to make a lasting impact in healthcare Join us and help make advanced skin health accessible to everyone.