Operations Specialist, DCCP T&S

Founded in 1910 KONE is a global leader that provides elevators escalators and automatic building doors as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our worlds cities better places to live by providing innovative solutions that help make peoples journeys safe convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability capitalism and others. leader with repeated recognitions by Forbes Corporate Knights for clean KONEs vision is to create the Best People Flow experience by providing ease effectiveness and experience to our customers and line with our strategy Sustainable Success with Customers we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all of our operations. By closer collaboration with customers and partners KONE will increase the speed of bringing new services and solutions to the market. KONE Technology and Innovation Unit (KTI) is where we combine the physical world escalators and elevators with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies. KONE IT is a global team of expert professionals working along with business functions and area teams to develop new capabilities and enable new business opportunities. We are trusted partners of KONE business lines and functions to develop transform manage and run their information technology solutions. We support KONE in its digital transformation journey by introducing e.g. digital cloud-based IT services artificial intelligence (AI) and automation to support productivity business growth and technological disruption. Sustainability curious mindset and innovation are at the core of everything we do and this makes us an integral part of KONEs success.

Description

The Operations Lead ensures that KONEs Data Center & Cloud platform servicesincluding GitHub Enterprise onprem Data Center AWS and Azure platformsoperate reliably securely and efficiently.

This role drives operational excellence service continuity automation cost optimization and lifecycle management across hybrid cloud environments.

Additionally the Operations Lead serves as Scrum Master for the platform teams and is a key driver of FlowIT and AIOps adoption improving workflow transparency operational efficiency and intelligent automation across the platform ecosystem.

Primary/Main Tasks & Areas of Focus

Operational Excellence & Service Continuity

Lead day-to-day operations across Data Center GitHub Enterprise AWS and Azure environments ensuring high performance availability and scalability.

Manage incidents problems and changes in alignment with KONE ITSM processes.

Drive root-cause analysis and implement corrective and preventive actions.

Monitor and govern platform health KPIs resilience and security posture.

Forecast capacity needs and plan platform scalability.

Ensure compliance with cybersecurity data privacy and regulatory requirements.

Platform Operations & Engineering Collaboration

Work closely with Platform Owners Engineers and Architects to improve reliability operational quality and automation capabilities.

Promote modern DevOps practices including IaC CI/CD and automated monitoring.

Maintain accurate documentation operational procedures runbooks and service descriptions.

Support platform lifecycle management upgrades modernization initiatives and roadmap execution.

Vendor & Stakeholder Management

Manage and govern relationships with cloud providers data center vendors and managed service partners.

Drive cloud cost management and optimization.

Ensure SLA adherence and performance monitoring across all providers.

Provide transparent communication on operational risks priorities and improvements to stakeholders.

Scrum Master Responsibilities

Facilitate sprint ceremonies including stand-ups planning retrospectives and backlog grooming.

Support Product Owners with backlog structure prioritization and cross-team flow alignment.

Track team KPIs/OKRs and steer continuous improvement efforts.

Remove impediments and streamline delivery workflow across distributed teams.

Reinforce Definition of Ready (DoR) Definition of Done (DoD) and quality gates.

FlowIT Governance & Adoption

Champion FlowIT methodology within the platform ecosystem.

Integrate FlowIT principles into incident change demand and operational workflows.

Utilize FlowIT metrics such as flow efficiency lead time WIP and throughput to identify bottlenecks and drive improvements.

Embed flow visualization and flow-aligned decision making into team ceremonies.

Coach teams and stakeholders on FlowIT roles governance and optimal flow practices.

Ensure FlowIT tools dashboards and reporting are incorporated into day-to-day operations.

AIOps Adoption & Intelligent Automation

Lead the adoption of AIOps (Artificial Intelligence for IT Operations) across Data Center & Cloud platforms.

Introduce AI-driven monitoring anomaly detection predictive analytics and automated remediation capabilities.

Collaborate with Platform Owners Architects and Engineers to integrate AIOps tooling into existing telemetry logging and event streams.

Define use cases for noise reduction intelligent alerting automated RCA and auto-healing to improve operational resilience.

Ensure AIOps insights feed into FlowIT dashboards operational KPIs and backlog priorities.

Evaluate and adopt new AI/ML-based tools that enhance operational efficiency reliability and delivery speed.

Promote responsible AI governance and alignment with KONEs technology and security standards.

Continuous Improvement & DevOps Culture

Foster a culture of automation-first thinking operational discipline and continuous improvement.

Encourage knowledge sharing cross-team collaboration and strong documentation culture.

Identify opportunities for modernization cost efficiency and service quality enhancement.

Required Experience

Technical Competencies

Strong expertise with AWS Azure and on-prem Data Center technologies.

Knowledge of networking monitoring virtualization storage and security concepts.

Experience with CI/CD pipelines IaC tooling observability platforms and automation frameworks.

Familiarity with GitHub Enterprise administration is an advantage.

Competency in using AIpowered tools (e.g. AIOps platforms AI-assisted runbooks predictive analytics AI-enhanced monitoring).

Understanding of AI/ML principles related to anomaly detection event correlation and predictive operations.

Leadership & Collaboration Skills

Strong communication skills in a global multicultural environment.

Ability to coordinate complex cross-functional work and lead distributed teams.

Experience in vendor management and enterprise-scale technology governance.

Strong organizational prioritization and stakeholder management capabilities.

Scrum Master & FlowIT Skills

Solid background facilitating Scrum ceremonies and Agile ways of working.

Practical understanding of FlowIT concepts metrics visualization and governance.

Ability to coach teams on flow optimization throughput improvement and WIP control.

AIOps & Intelligent Automation Skills

Experience working with AIOps concepts frameworks or platforms.

Ability to translate operational challenges into AI/automation opportunities.

Comfortable experimenting with new AI-based tooling and data-driven practices.

Preferred Skills

5 years in cloud data center or platform operations roles.

Previous experience as an Operations Lead SRE Lead or equivalent.

Experience deploying or operating AIOps tooling or AI-enhanced monitoring systems.

Experience in global enterprise environments with complex hybrid cloud ecosystems.

What We Offer

Opportunity to drive the operational maturity of KONEs strategic cloud and data center platforms.

A role at the intersection of technology leadership agile ways of working and AI-driven innovation.

Collaboration with skilled global teams across Finland and India.

An influential position shaping platform operations FlowIT ways of working and next-generation AIOps capabilities.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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